Manager, SMB Account Management, Food and Beverage at Block | Chicago, IL | $149K/yr – $270K/yr

Block

Manager, SMB Account Management, Food and Beverage

Chicago, IL (Remote)

$149K/yr – $270K/yrManager8+ years exp

Posted 7 weeks ago

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Job Summary

Own and scale a remote SMB F&B account team focused on growth and retention through disciplined coaching, pipeline discipline, and cross-functional escalation management.

Team Ownership: Build a high performing remotely managed group with clear cadences and accountability.
Transactions & Experience: Drive upsell, retention, and satisfaction by surfacing insights and resolving escalations with cross-functional partners.
OKR & Enablement: Translate leadership goals into team programs, improvements, and best-practice enablement.

Job Description

Responsibilities

Lead and develop a remote team of 10-12 Account Managers focused on growth and retention for SMB Food and Beverage merchants.
Drive measurable outcomes in upsell, retention, and customer satisfaction through strong pipeline management and consistent coaching.
Drive performance through structured 1:1s, pipeline reviews, accountability and team cadences.
Partner cross-functionally to surface merchant insights, resolve escalations, and improve the overall customer experience.
Support leadership in executing team OKRs and implementing program improvements.
Identify enablement opportunities and reinforce best practices across the team.
Serve as a senior escalation point for complex or high-impact merchant situations.
Travel approximately once per quarter for team events or customer meetings.

Block

3.9 Glassdoor

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Founded in 2009

Oakland, California, USA

13K employees (950 in marketing)

block.xyz

71% recommend to a friend

68% CEO approval