Responsibilities

• Manager, Member Communications - Medicare is responsible for the development and execution of member communication plans, integrated retention campaigns and content planning that support member experience and retention goals for our Medicare Advantage lines of business.
• The manager is results-driven, creative, and detail-orientated, with experience working at a Medicare Advantage insurance plan.
• work with and influence cross-functional teams to drive strategic communication plans and tactics, including direct response communications, collateral development, and engagement activities.
• have proven experience measuring the effectiveness of retention and experience programs.
• has oversight and accountability for end-to-end development of all KelseyCare Advantage mandated member materials (e.g., website updates, Annual Notice of Change, Summary of Benefits, Evidence of Coverage for all plan benefit packages, pharmacy directory, provider directory) in compliance with CMS regulations and business requirements.

Requirements

• Bachelor's degree or equivalent experience
• 5+ years of experience working in a Medicare Advantage plan
• 3+ years of demonstrated experience with CMS-mandated materials in a delegated model environment
• 3+ years of communication, campaign, and/or communications experience
• 3+ year of supervisory/managerial experience
• Working knowledge of CMS Medicare Advantage regulations, MCMG and oversight requirements

Preferred

• 2+ years of experience with CMS Compliance and Regulatory Guidelines
• Experience working with delegated entities (e.g., IPAs, medical groups, PBMs)
• Familiarity with Texas Medicare Advantage market dynamics
• Experience supporting Annual Enrollment Period (AEP) deliverables
• Vendor management and fulfillment experience
• Knowledge of CAHPS and Star Ratings
• Support scalable, efficient communication processes appropriate for a mid-sized, regional health plan

Benefits

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)