Responsibilities

• Executes customer communications and graphic production across owned, paid media that enhance the company’s position among customers and corporate stakeholders
• Provides support and alignment to state external affairs and communications teams, other business units and graphic/digital communications; supports crisis communications activities; helps as needed with M&A/integration
• Utilizes strong graphic design and production skills to develop customer-facing materials that help educate customers, improve understanding and amplify American Water’s brand, thought leadership and customer service/experience
• Serves as a resource in the development and execution of integrated digital customer communications, including but not limited to website content, social media, email, texting, web platforms and future customer communication channels
• Works in a cross-functional manner both within External Communications and through the Customer Service organization, Operations, Business Development, Supply Chain and others to coordinate communications activities, customer-facing visual materials

Requirements

• Bachelor’s degree in marketing, public relations, communications or a related field
• Minimum 5-7 years of relevant experience in support of marketing or corporate communications
• Minimum of 2 years working directly with Customer Service, Customer Experience or similar customer-oriented functional unit or department
• Excellent writing skills with the ability to succinctly tell a persuasive/compelling story
• Speed, flexibility, adaptability, and ability to work under pressure in a fast-paced environment. Excellent time management skills
• Excellent and efficient working knowledge across Adobe Creative Suite, including graphic design (Canva/InDesign)
• Team player with ability to be proactive, collaborative and build relationships outside the communications function
• Effective presentation and speaking skills

Benefits

• comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
• learning opportunities and work experiences to grow professionally!