Responsibilities

• Hire, train, mentor, and manage a team of Digital Campaign Managers; establish performance metrics, conduct regular reviews, and foster a collaborative team culture.
• Oversee the team’s live campaign pacing, delivery health, and makegoods process, stepping in to support high-stakes or complex accounts.
• Establish, institutionalize, and optimize delivery safeguards (buffers, pacing check templates, QA processes) across the department to minimize human error and revenue leakage.
• Clarify ownership and enforce clean, standardized handoff processes between Sales, Planning, Account Management, and Ad Operations prior to campaign launches.
• Partner with leaders in Ad Operations and Revenue Operations to resolve systemic delivery or billing issues and implement long-term preventative solutions.
• Analyze recurring execution, workflow, or billing challenges to advocate for systemic fixes, process updates, or clear documentation.
• Serve as the ultimate escalation point for severe campaign-level client or agency concerns, providing strategic guidance to resolve issues.
• Empower and guide Account Managers and Campaign Managers in maintaining strong, professional client relationships through communication best practices.
• Proactively identify and eliminate day-to-day operational or technical roadblocks to help the campaign management team execute effectively and efficiently

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of experience in digital account management, media execution, or ad operations
• Prior experience managing or mentoring team members preferred
• Strong understanding of digital media execution, pacing, and billing fundamentals
• Detail‑oriented with strong organizational and communication skills
• Proven ability to collaborate cross‑functionally and manage multiple campaigns simultaneously

Benefits

• paid time off; tuition reimbursement; wellness and employee support programs; 401(k); life and other insurance plans—along with a comprehensive and competitive health benefits package featuring medical, dental, and vision coverage options.