Responsibilities

• Establish and lead the DX & Media PMO operating model, including intake, prioritization, planning, and execution standards across all communications workstreams.
• Lead sprint ceremonies across-functional group focused on e-commerce, and coordinate various activities including stand-ups, sprint planning, and monthly demos and retrospectives.
• Build and maintain integrated project plans that clearly define scope, milestones, dependencies, owners, and critical path.
• Proactively identify risks, issues, and resourcing conflicts; drive mitigation plans and escalate with clear options and recommendations.
• Establish and reinforce governance routines, operating cadence, and execution discipline to ensure clarity of roles, timelines, and decision‑making.
• Partner closely with Communications leaders, Marketing Operations, GTM PMO, Communications PMO, Legal, HR, and other stakeholders to align sequencing, messaging, and delivery.
• Provide concise, executive‑ready reporting on status, risks, dependencies, and key decisions.
• Design and continuously improve processes, templates, and tools that increase predictability, efficiency, and speed to market.
• Define and track delivery metrics to assess execution health, capacity, and throughput.
• Contribute to broader Marketing & Communications Operations initiatives and process improvements as needed.

Requirements

• Bachelor’s degree in Communications, Marketing, Business, or related field; or equivalent experience.
• 3+ years of experience in project, program, or operations management within Communications, Marketing, or a related function.
• Demonstrated experience managing complex, cross‑functional initiatives in an enterprise environment.
• Strong understanding of digital marketing channels, tactics, and technologies, with the ability to align them with business objectives.
• Passion for continuous learning and improvement, with a track record of introducing innovative ideas and approaches that deliver measurable results.