Manager, Customer Relationship Marketing - Mark & Graham

San Francisco, CA (Hybrid)

$100K/yr – $120K/yrManager5+ years expFull time

Posted 10 days ago

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Job Summary

Own and optimize paid marketing programs to drive sales and customer growth, manage budgets and investment strategies, and lead cross-functional initiatives from strategy to execution.

  • Define and report on KPIs across programs
  • Collaborate with CRM, analytics and brand partners to test, personalize, and scale campaigns

Job Description

Responsibilities

  • Manage, optimize and report on KPI’s (e.g. sales, customer growth) on relevant paid marketing programs
  • Own the online, print and email marketing budgets, make recommendations for reallocation and/or investment based on individual program performance and brand goals.
  • Develop a deep understanding of the brand's identity including product, editorial and marketing initiatives in order to develop marketing strategies that meet both financial and brand-building goals
  • Own monthly investment review deck including preparation, recommendations, collaboration with cross-functional partners and presentation to brand/ Executive leadership
  • Collaborate with digital experts/ hands to keyboard teams on overall investment and program strategy with a focus on testing, innovation and personalization
  • Partner with CRM leadership to develop annual and 3YR business goals and investment strategies
  • Measure and analyze the effectivenessof existing and new digital programs
  • Be curious about and attuned to the competitive landscape to ensure best-in-class campaign strategy
  • Present analysis and recommendations to senior management, for example, weekly sales results and campaign strategy or monthly deep-dives
  • Collaborate with key brand stakeholders to manage creative development process for all digital and print assets, for both new programs and refreshes of existing ones

Requirements

  • Criteria 5 or more years experience in online marketing, print marketing, retail marketing, or digital media planning
  • - Bachelors degree in Marketing, Business or related field or equivalent work experience
  • - Proven track record in managing and optimizing a budget to ROI goals
  • - Analytical, proactive, problem-solver with insatiable curiosity
  • - Strategic and analytical thinker; ability to evaluate alternatives and develop effective solutions
  • - Able to see trends and to extract actionable insights from data to drive results
  • - Strong organization and interpersonal skills; must have excellent communication & presentation skills
  • - Ability to build effective relationships within team & with cross functional partners & vendors
  • - Ability to lead and develop a successful team
  • - Ability to prioritize and work on multiple projects in a deadline driven environment; able to deal with ambiguity in a fast-paced business

Benefits

  • - A generous discount on all WSI brands
  • - A 401(k) plan and other investment opportunities
  • - Paid vacations, holidays, and time off to volunteer
  • - Health benefits, dental and vision insurance, including same-sex domestic partner benefits
  • - Tax-free commuter benefits
  • - A wellness program that supports your physical, financial and emotional health
  • Continued Learning
  • - In-person and online learning opportunities through WSI University
  • - Cross-brand and cross-function career opportunities
  • - Resources for self-development
Mark & Graham logo

Mark & Graham

Mark and Graham began with a passion for gift-giving and personalization. With the intention of changing the way we think about personalization, and the support of Williams-Sonoma, Inc., Mark and Graham was launched in the fall of 2012. Incorporating great design, exclusive typography and state of the art technology, we offer jewelry, totes, leather goods, housewares and much, much more — all with your unique mark.OUR GIFT TO YOUMark and Graham offers free monogramming and complimentary signature gift wrap with every purchase. Additionally, most personalized gifts arrive within 5-7 business days.www.markandgraham.com

Founded in 2012
San Francisco, California, USA
15 employees (12 in marketing)

Traffic Signals

Monthly Visitors
81.8K
Traffic Source Mix
Search
36.9%
Direct
52.7%
Referral
8.5%
Social
1.5%
Paid
0.3%

Headcount Trend

Current headcount: ~15

Marketing Team

Marketing Team Size
4 (27% of company)
Marketing Roles Posted (Last 30 Days)
2