Responsibilities

• Coach less experienced team members and provide feedback to enhance skills, knowledge, and performance.
• Partner with more experienced creative team members to translate business needs into creative solutions.
• Apply up‑to‑date expertise to develop, execute, and improve action plans by offering guidance, aligning efforts with business needs, and building commitment to proposed solutions.
• Maintain awareness of multiple creative briefs developed by Marketing Strategy & Planning, Customer Experience, or eCommerce Category Marketing.
• Build relationships with key stakeholders to identify business needs, determine necessary processes, monitor progress, and adapt to changing priorities or responsibilities.
• Review creative work from internal and external agency partners to ensure alignment with brand guidelines, including tone, color, and voice.
• Model compliance with company policies, values, ethics, and the Open Door Policy through daily work and leadership behaviors.
• Assist in assessing customer experience trends and recommend creative innovations or enhancements to tools and user experience.
• Provide input into customer experience strategy.
• Manage creative projects and communicate status updates to creative managers and team leads.
• Provide input into team budgets and manage budgets for assigned work.
• Work closely with agency partners from project inception to completion, resolving routine issues and ensuring quality.
• Collaborate with other Marketing teams (Advertising, CX, Digital, Strategy & Planning) and cross‑functional partners (e.g., Category Management) to ensure alignment of campaigns.
• Coordinate and oversee job‑related activities by building relationships, identifying goals, supporting business needs, measuring progress, and promoting continuous learning.
• Provide supervision and development opportunities for associates through hiring, training, mentoring, recognition, and fostering a sense of belonging.
• Ensure compliance with company policies, values, ethics, and the Open Door Policy by implementing action plans and providing direction to others.