Responsibilities

• Build, document, and continuously improve foundational content operations that enable the team to scale efficiently and sustainably.
• Own intake, prioritization, resourcing, and delivery across content types, balancing speed, quality, and team capacity.
• Act as the lead editor for the content team, owning consistency of voice and quality across channels.
• Provide developmental editing, clear feedback and coaching to elevate storytelling and editorial rigor that aligns with best practices.
• Research, experiment and implement new technology and workflows from the rapidly evolving AI toolset to improve efficiency and output, and transform the way the team works and what they deliver to the business.
• Partner with content strategy, creative and social to ensure workflows support both speed and creative excellence.
• Lead a team of strategists and specialists, fostering growth, accountability and engagement.
• Build and maintain a high-performing freelancer bench, including managing budget for freelance work.
• Partner closely with the Senior Manager, Content Strategy & Operations to ensure processes support content strategy and help connect content performance to broader impact.
• Collaborate on defining and tracking content performance metrics, translating insights into operational and editorial improvements.
• Act as a trusted operational partner who brings clarity, structure, and momentum to cross-team initiatives.

Requirements

• 6+ years of experience in content marketing, editorial or content operations, or 8+ years of experience in marketing program management or related fields.
• 1+ year of people management experience, including coaching and career development.
• Proven experience managing assignments and complex workflows for a team of content creators.
• Experience building and managing a bench of freelance writers and contributors.
• Strong editorial background with deep experience in developmental editing and delivering clear, constructive feedback.

Preferred

• Experience partnering on content performance analysis and using metrics to inform strategy and operations.
• Background in B2B and/or SaaS environments.
• Familiarity with AI-assisted content workflows or content operations tooling, preferably Gemini and Jira.