Responsibilities

• Account Management
• Responsible for gathering the research and data needed to formulate tactical plan development and recommendation for client delivery
• Ultimate oversight for all day-to-day Commerce budget and billing activity (pacing, Prisma management, draft billing, accuracy of budgets vs. strategy flowcharts)
• Responsible for presenting recommendations, soliciting feedback, and directing the Analyst(s) to apply client feedback to campaigns
• Actively contribute to account strategy including annual budget development, KPIs, partner selection, new tactics, and tracking industry developments
• Review paperwork necessary for purchase authorization and ensure vendor counter signature is received
• QA all campaign components prior to launch (dayparting, bids, budget, targeting parameters, correct creative)
• Recommend campaign adjustments based on performance trends
• Client communication over performance amidst competitive landscape
• Development and recommendation of optimizations and/or testing plans (e.g. new vendors, new targeting segments, new types of creative to test, new flighting strategy, test and learn agenda)
• Responsible for campaign reporting and developing strategic insights with clear actionable items
• Responsible for building clear, concise, and cohesive quantitative analyses inclusive of strong data visualization
• Lead client status and reporting calls including presentation of reporting
• Primary contact for resolving billing discrepancies in partnership with client strategy and billing reconciliation team
• Lead client relationship with day to day contact and partner agencies (where applicable) by ensuring a seamless communication process
• Responsible for timely response to daily communication regarding campaign level inquiries (client, vendors, internal)
• Maintain professional, productive rapport with sales representatives/media vendors
• Demonstrate creativity and agility when problem solving prior to elevation to Associate Director
• Partner with Associate Director to ensure upcoming deliverables are being proactively addressed
• Timely delivery of all work required by client and program

Requirements

• 3+ years of hands-on account management experience in online advertising with a focus on Commerce
• In-depth activation and optimization experience with Amazon and Criteo platforms
• 1+ years of demonstrated success in managing and leading people
• Deep knowledge of ad serving platforms and online analytic solutions
• Mastery of all relevant tools for reporting, analytics, and competitive analysis

Nice to have

• Knowledge of statistical methods and testing methodology preferred

Benefits

• medical coverage
• dental
• vision
• disability
• 401K
• parential and family care leave
• tuition reimbursement
• flexible time off