Responsibilities

• Lead development of client service and regulatory communications that meet business, brand, and compliance standards—often under tight deadlines.
• Manage high-impact, visible projects and present outcomes to senior leadership.
• Serve as a consultative partner to internal stakeholders, guiding communication strategy and execution.
• Build strong relationships with cross-functional teams, including operations, product managers, copywriters, and compliance.
• Streamline processes for creative development, production, and compliance review.
• Advocate for a clear, client-first experience in every communication.
• Contribute to a collaborative, engaged, and supportive team culture.

Requirements

• 5+ years of corporate communications, editing and/or work in client experience.
• Flexibility to work outside standard hours, including occasional weekends and holidays, is essential.
• Bachelor’s degree or equivalent required.

Preferred

• Passion for clear, compelling communication across all channels, including what is being said and how it is being expressed.
• Demonstrated ability to take full ownership of outcomes, identify and correct issues autonomously, and drive work to completion.
• Exceptional writing and editing skills.
• Proactive self-starter with strong decision-making and problem-solving abilities.
• Skilled at managing multiple projects and competing deadlines with precision.
• Strong analytical ability to align communications with business objectives and client experience.
• Eager to learn Schwab products, services, regulatory requirements, and creative processes.
• Collaborative team player committed to delivering outstanding client communications.
• Experience creating client-centric communications across diverse channels (email, direct mail, digital, etc.).
• Ability to translate complex regulatory and procedural requirements into clear, client-friendly messaging.
• Meticulous attention to detail and ability to work independently.
• Skilled at influencing outcomes through collaboration and persuasion.
• Experience developing creative briefs.
• Bachelor’s degree or equivalent required.

Benefits

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance
• Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.