Responsibilities

• CLIENT MANAGEMENT
• - Support senior clients in developing annual media strategies
• - Participate in recurring meetings with client-side leadership, focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth
• - Help ensure client satisfaction by regularly communicating with key decision-makers
• - Support client retention and growth efforts
• - Assist in resolving issues that arise on accounts, whether internally or with clients, escalating as needed
• - Support new business pitches and proposals alongside leadership and growth team
• BUSINESS KNOWLEDGE AND COMPLIANCE
• - Assist in forecasting, reconciling, and monitoring client media revenue and profitability
• - Help estimate, manage, monitor, and reconcile client out-of-pocket media funds

Requirements

• 3+ years experience in roles servicing clients in an agency environment
• Experience supporting large media accounts and agency teams
• Experience supporting complex media campaigns and retainers (experience in paid search, paid social, or programmatic preferred)
• Experience with campaign execution and budget management
• Comfortable working across both brand and conversion/direct-response campaigns
• Strong organizational skills with the ability to support multiple projects simultaneously
• Strong client relationship skills, including experience supporting strategy development
• Solid problem-solving skills

Benefits

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave