Manager, Client Experience Digital

New York City, NY (On-site)

$82K/yr – $92K/yrManager4+ years expFull time

Posted 4 weeks ago

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Job Summary

Own digital strategy delivery for healthcare PR across multiple brands, turning client objectives into measurable digital health impact.

  • Digital Strategy & Content: shape briefs, calendars, and timelines to tie communications to business goals.
  • Cross-Functional Leadership: align with account, sci comms, analytics and influencer teams to drive outcomes.
  • Analytics & Thought Leadership: translate basic digital metrics into performance insights and industry-forward ideas.

Job Description

Responsibilities

  • Support day-to-day digital strategy for a major client across a portfolio of brands, becoming an expert on our clients’ business and understanding how their communications objectives help achieve business goals.
  • Write content briefs, oversee social media content calendars and develop project timelines
  • Coordinate with account, sci comms, analytics and influencer teams
  • Offer a baseline understanding of digital analytics and measurement performance-driven insights for social, influencer and digital platforms
  • Manage client status & internal status documents from a digital perspective
  • Maintain a keen interest in current industry trends, and act as a thought leader in elevating these trends to directly and indirectly affect clients and our digital health practice
  • Attend and speak on client calls, offering strategic counsel with digital lead support
  • Be a demonstrated self-starter and work well within a highly collaborative, multi-disciplinary team to deliver client success

Requirements

  • At least 4 years’ experience in public relations at an agency or corporate in-house (healthcare experience preferred)
  • The ability to manage multiple projects at various stages simultaneously
  • Be a self-starter who works well within a highly collaborative, multi-disciplinary team
  • BA or BS in Public Relations, Communications, or in a related field
  • Agency background in healthcare communications with experience working on pharmaceutical products and/or disease education programs
  • Knowledge of the media landscape and considerations in healthcare communications

Preferred

  • Experience working on disease education campaigns
  • Familiarity with data and regulatory milestone communications
  • Fluency and/or familiarity with digital and social media
  • Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
  • Experience with clients and accounts that are measurement and evaluation driven
  • Strong presentation skills, poise, and professionalism
  • Industry experience in healthcare communications and/or pharmaceuticals
  • At least 4 years’ experience in public relations at an agency or corporate in-house (healthcare experience preferred)
  • The ability to manage multiple projects at various stages simultaneously
  • BA or BS in Public Relations, Communications, or in a related field

Benefits

  • We invest in our team and put culture front and center through a variety of programs, policies and events.
  • It’s all about growth and opportunity.
  • We are small meets big – giving our clients and employees the benefits of both.
  • As part of a large global IPG network with seamless integration with our sister agencies, you’ll have access to world class resources and endless exposure to cutting-edge marketing approaches.
dna Communications logo

dna Communications

We exist at the cross-section of modern health marketing and scientific communications. From big creative campaigns to data milestones and product approvals, from scientific communications platforms to medical congress support, and everything in between, dna Communications supports companies and brands at all stages of their development and lifecycle – from early-stage biotechs to top 10 pharmaceutical companies. • meaningful science: at the core of everything we do – we translate science into language that underpins meaningful and memorable messages • meaningful insights: keeping the individual – not just entire audience groups – at the forefront of our minds, we look to solve the real problems and tensions that impede better outcomes • meaningful programs: reaching the people who matter where it matters most – we create content, campaigns and activations that add value to the lives of those they’re designed for

Founded in 2007
London, England, GBR
120 employees (25 in marketing)

Traffic Signals

Monthly Visitors
1K

Headcount Trend

Current headcount: ~120

Marketing Team

Marketing Team Size
17 (14% of company)
Marketing Roles Posted (Last 30 Days)
5