Manager, Americas Communications, U.S. & Canada (Hybrid Opportunity)

Chicago, IL (Hybrid)

$99K/yr – $125K/yrSenior Level7+ years expFull time

Posted 2 months ago

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Job Summary

Lead regional Hyatt communications by shaping brand PR strategy, managing agencies, and surfacing data-driven storytelling opportunities to elevate Classics & Essentials in target markets, while guiding hotel-level messaging and crisis support.

  • Own regional PR program governance, agency partnerships, and news engine storytelling to drive awareness and business priorities.
  • Collaborate with cross-functional teams to identify and amplify brand narratives aligned to priorities across properties.
  • Provide crisis communications support and counsel to hotels and leadership, coordinating with global strategy when needed.

Job Description

Responsibilities

  • Support management of brand-level U.S. PR agencies and regional PR strategy execution, incl. news engine storytelling, pitch development and proactive/reactive PR support
  • Story mine and identify compelling programming, trends and business opportunities – rooted in data and regional priorities – to position Hyatt’s Classics & Essentials brands as industry leaders among target audiences
  • Work with cross-functional communications teams to identify and amplify storytelling opportunities aligned to brand and business priorities
  • Help bring brand PR campaigns and commercial initiatives to life across the region
  • Act as day-to-day Communications resource for hotel GMs, Directors of Sales & Marketing and other property leaders: prepare, review and socialize PR materials, strategies, tools, training and resources to strengthen hotel-level storytelling and support commercial priorities
  • Support openings, transitions, performance-priority hotels, and other strategic communications initiatives
  • Provide counsel on PR plans and strategies, PR agency RFPs/onboarding, press trips, media visits, special project PR counsel (e.g. hotel renovations, partnerships, new restaurants)
  • Cultivate relationships with key local/regional/national press to support storytelling opportunities and visibility
  • Develop, edit regional communications materials, including press releases, messaging documents and briefing books, leader bios and media assets; partner with leaders and cross-functional teams on media opportunities, and speaking engagements
  • Work with Director to manage regional Americas Communications budget to ensure resources are being prioritized and allocated effectively in support of regional business and communications priorities.
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Hyatt

Hyatt is guided by its purpose: to care for people so they can be their best. Hyatt’s portfolio includes 1,000+ hotel and all-inclusive properties in over 75 countries across 6 continents. Hyatt’s offerings include brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, Hyatt Studios, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Dream® Hotels, Hyatt Centric®, and Caption by Hyatt®, the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt®, and JdV by Hyatt®, and the Inclusive Collection, including Impression by Secrets, Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of Hyatt operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. Visit www.hyatt.com for more. This account provides information about Hyatt Hotels Corporation, its subsidiaries or affiliates and/or hotels operating under a Hyatt-affiliated brand. Terms like “Hyatt,” “we,” “our,” “us,” and similar terms are used for convenience and should not be understood as precise designations of any particular entity. The account name and certain terms like “employees” are used by this site but may not be accurate. Individuals may identify themselves as working or having worked at Hyatt or a Hyatt hotel, but please note that self-identification should not be treated as confirmation of employment, past or present, by Hyatt or any particular entity or hotel. In some cases, an individual may have been employed by an affiliate of Hyatt Hotels Corporation or by an owner or franchisee of a Hyatt-branded hotel.

Founded in 2018
Chicago, IL, US
87K employees (8 in marketing)

Headcount Trend

Current headcount: ~249

Marketing Team

Marketing Team Size
8 (3% of company)
Median Career Experience
14 years
Median Tenure
4.1 years
Marketing Roles Posted (Last 30 Days)
2