Responsibilities

• Manages the airports social media, oversees the airports presence on social media, creates, posts, and monitors contact on social media platforms.
• Develops and implements content for industry social and local media exposure, and promotional campaigns.
• Tracks, reviews, and analyzes social media metrics with bi-weekly and annual reporting.
• Researches and applies new and current social media trends.
• Oversees airport photography, videography and graphic design, takes and edits photos of events, aircraft, and airport happenings, edits any video of airport events, aircraft, and passenger testimonials; designs airport signage, banners, digital ads, invitations, and social media content according to the city's brand standards.
• Coordinates public outreach through the management of events, press conferences, open houses, customer appreciation days, groundbreakings, media tours, and networking events.
• Assists with noise program response, community collaboration, and response to complaints
• Oversees and manages terminal advertising program; develops and maintains a terminal marketing and advertising plan that includes sales goals and strategies designed to maximize airport revenue.
• Works closely and builds relationships with airport staff, vendors and airlines to coordinate marketing efforts and ensure that air service objectives are met and airport facilities are reflective of a superior customer service experience.

Requirements

• Education and/or Experience: Bachelor's degree in Airport Business Administration and/or Marketing or in a field related to assigned area; five (5) years experience performing analytical and/or marketing work in public administration along with experience working with computer software related to assigned area; or any equivalent combination of education, experience, and training which provides the knowledge and abilities necessary to perform the essential functions of the position.
• Licensing, Certification, And Other Requirements: Depending on assigned area: possess a valid Class D Arizona driver's license (or obtain within 30 days of hire); pass a security background investigations, pre-employment drug test, and driver's record check; pass a security threat assessment and a 10-year FBI criminal history records check, as required by assigned area.
• Knowledge, Skills, And Abilities: - Knowledge of federal, state, and City rules, regulations, policies, procedures, codes, and ordinances related to assigned duties.
• - Knowledge of agreements and contracts related to assigned area.
• - Knowledge of computer programs (MS Word, Excel, PowerPoint).
• - Knowledge of occupational hazards and worker safety precautions related to assigned department.
• - Knowledge of infrastructure/capital improvement construction and improvement projects.
• - Knowledge of budget process and procedures.
• - Knowledge of job related computer software.
• - Knowledge of research methods, documents sources, and research techniques.
• - Skill in providing customer service.
• - Skill in evaluating and developing improvements to operations, procedures, policies, and methods.
• - Skill in communicating, both verbally and in writing.
• - Skill in utilizing public relations techniques in responding to inquiries and complaints.
• - Skill in social media applicable to public organizations.
• - Skills in developing and managing market programs.
• - Ability to establish and maintain effective working relationships with fellow employees, state/federal/City officials and the public.
• - Ability to follow oral and written instructions.
• - Ability to cordially respond to inquiries and concerns.

Benefits

• Major Benefits for Full-Time Regular Employees:
• - A diverse range of complimentary mental health and wellness services is available, including an Employee Assistance Program, a free subscription to Calm, and health coaching
• - Paid time off up to 20 days in first year of employment
• - 10 paid holidays and 1 floating holiday per year
• - Free employee only coverage for medical, dental, vision, short-term disability, and life insurance
• - Free family coverage for select medical and dental plans
• - Pension and long-term disability through Arizona State Retirement System, click here for more details
• - Supplemental benefits such as deferred compensation plans and additional life insurance