Responsibilities

• Lifecycle Program Execution
• Builds and deploys lifecycle marketing programs across email, push, SMS, and in-app touchpoints throughout the client journey
• Owns day-to-day program operations across lifecycle stages: welcome, onboarding, engagement, retention, win-back, and advocacy ensuring timely, accurate deployment
• Owns end-to-end onboarding programs ensuring new customers receive timely communications that drive early engagement
• Manages post-treatment follow-up sequences, coordinating send timing, content accuracy, and personalization
• Drives customer advocacy and referral program success by owning communication workflows, monitoring participation, and creating a seamless experience for advocates
• Partners with Call Center sales leaders to create customized journeys for new client acquisition and re-engaging leads once in lifecycle journey.
• Partners with Product-Tech owners to continuously evolve lifecycle program through automations, tech integrations and evaluating new platforms to build lifecycle touch points across Removery’s customer base.
• Email & SMS Marketing
• Executes QA email and SMS campaigns in Salesforce Marketing Cloud, ensuring accurate audience targeting, correct send logic, and on-time delivery

Requirements

• Bachelor's degree in Marketing, Business, Communications, Analytics, or a related field, or equivalent practical experience
• At least five years' professional experience in email marketing or lifecycle marketing
• Ability to work on-site from Removery’s global headquarters in Austin, TX at least 4 days per week, excluding approved time off and business travel

Preferred

• Advance experience with email marketing platforms, Salesforce Marketing Cloud is preferred
• Experience with A/B testing and campaign optimization
• Strong analytical skills and data-driven mindset
• Understanding of email deliverability best practices
• Excellent writing and communication skills
• Experience with marketing automation
• Basic HTML/CSS knowledge preferred

Benefits

• Comprehensive Medical, Dental, Vision
• Company paid Life Insurance. Plus, the option to purchase more!
• Additional optional coverages such as Short and Long-term disability, Flexible Savings Accounts, etc.
• Paid Parental Leave based on tenure
• Eight (8) company paid holidays plus additional floating holiday
• (15) days of Paid Time Off
• 8 hours of paid volunteer time per year
• 401(k) Program with generous company match
• Team Member Referral Bonus Program
• Employee Assistance Program – resources to help you manage work-life balance