Responsibilities

• Serve as a direct resource and mentor for the Mental Health Social Practitioner team.
• Assist the Program Manager with onboarding, training, and orienting new staff to the Clubhouse model.
• Provide real-time coaching and feedback to Practitioners on engagement strategies and documentation.
• Collaborate closely with the Program Manager to maintain accountability, performance standards, and quality of care delivery.
• In the absence of the Program Manager, act as the point of contact for operational and member-related decisions.
• Build and maintain meaningful relationships with Clubhouse members.
• Orient new members to the Clubhouse philosophy, work-ordered-day structure, transitional employment, and other Clubhouse opportunities.
• Facilitate daily Clubhouse activities aligned with the work-ordered day, working side-by-side with members to operate all program functions
• Support members in achieving goals related to housing, employment, education, and wellness.
• Provide advocacy and de-escalation support during challenging or crisis situations.

Requirements

• Bachelor’s degree in Psychology, Social Work, Rehabilitation Counseling, or related field (preferred)
• Experience working with individuals living with serious mental illness or related populations
• Previous experience mentoring, training, or supporting staff strongly preferred
• Strong understanding of mental health practices, recovery models, and trauma-informed care
• Experience with Medi-Cal documentation and behavioral health systems preferred
• Excellent communication, interpersonal, and engagement skills
• Strong organizational and time management abilities
• Must be proficient in technology, including documentation systems and Microsoft Office (Outlook, Teams, Word, Excel)
• Knowledge of Diversity, Equity, and Inclusion principles
• Bilingual preferred