Responsibilities

• Promotion of booking eligible vacation ownership presentations, previews and the sale of mini-vacation packages to on-site guests and visitors.
• Generate leads and book qualified sales presentations for prospective Hilton Grand Vacations Owners, Club Members and other qualified customers at off-property locations.
• Provide customer/concierge services and arranging island activities to all guests projecting a professional company image.
• Assist in the implementation and tracking of current and future marketing programs, according to the standards of integrity adhered to by the Hilton Corporation.
• Mentoring and training of new and current Marketing Representatives.
• Resource and first point of contact for Marketing Representative day to day questions and/or concerns.
• Sharing insights and opportunities to Marketing Management and partnering on improvements.
• Handling sophisticated Customer/Guest related issues or concerns.
• Serving as a role model for Marketing Representatives to demonstrate HGV’s values and expectations for interactions with Guests and other Team Members.
• Schedule Details: Marketing Representatives work a flexible schedule, which includes weekends and holidays, based on guest travel patterns and business needs. Shifts vary between the hours of 6:30 AM–9:30 PM.

Requirements

• Ability to work a flexible schedule including weekends and holidays.
• Proficiency in English, speaking, reading, writing.
• High school diploma or equivalent.
• 2 years confirmed customer service experience.
• Intermediate computer proficiency with knowledge and efficiency in computer database systems such as ATCO, VOICE, Salesforce, GoConcierge or similar systems.
• Thorough understanding of the island with ability to explain activities, restaurants, and destinations throughout the island.
• Strong professional verbal, interpersonal, guest relations, and etiquette skills in person, over e-mail, and on the telephone.
• Self-motivated and results oriented with excellent communication & verbal presentation skills with the ability to persuade others and overcome objections.
• Ability to multi-task and balance priorities
• Proven track record to sign-up guests for timeshare sales presentations over the phone.

Benefits

• Compensation: $19.00 per hour, plus commission and bonuses governed by a compensation plan.
• Day One Medical Coverage: Medical, dental, and vision insurance starting your first day.
• Paid Time Off: Vacation, sick time, and paid parental leave.
• Financial Benefits: 401(k) with company match, life insurance, and an employee stock purchase program.
• Career Growth & Development: Tuition reimbursement for job‑related degrees and certifications.
• Exclusive Travel Perks: Team Member discounts, travel programs, and resort benefits.