Responsibilities

• Optimize how pods and creative teams operate Analyze utilization, throughput, and quality across creative teams to spot bottlenecks, then evolve processes, tools, and ways of working so teams operate efficiently and ‘at the top of their license’.
• Improve quality, consistency, and scalability of web operations Introduce and refine QA standards, publishing workflows, documentation, and governance to streamline repeatable work (e.g., templates, campaigns, localization) while balancing impact, feasibility, and team capacity.
• Act as the central connector between strategy and execution Bridge high-level brand and marketing objectives with creative and content by proactively surfacing risks and dependencies and driving clear, timely decisions.
• Lead creative tooling and vendor ecosystems Own and optimize the creative tooling stack and manage agencies and vendors defining scopes, SLAs, performance standards, and budgets to maximize value and reliability.
• Scale creative operations with AI and automation Define and execute the AI and automation strategy across the Brand, Creative & Content team, using utilization, efficiency, quality metrics, and ROI insights to continuously improve how creative work gets done.

Requirements

• 8+ years in creative operations, program management, or similar operational roles within marketing, creative, or agency environments, with a track record of owning and scaling complex, cross-functional programs end to end.
• Proven experience leading complex web or digital programs from intake and prioritization through launch and measurement, working across multiple stakeholders and functions.
• Hands-on experience applying AI and automation in creative or marketing contexts (e.g., content generation, workflow automation, performance tracking), including defining success metrics and measuring ROI.
• Strong background in web operations and governance: processes, QA, publishing workflows, documentation, and cross-functional decision-making.
• Demonstrated ability to create operational clarity, designing and implementing processes, ownership models, and decision frameworks that work across Marketing, Creative, Content, and Development.
• Experience managing creative tooling ecosystems (e.g., project management platforms, DAMs, design and video tools, AI tools) and leading successful adoption across teams.
• Experience managing agencies and external vendors, including performance management and budget oversight.
• Strong data fluency, comfortable building and interpreting dashboards, tracking utilization and efficiency metrics, and using data to recommend operational changes.
• Excellent communication and stakeholder management skills, with proven success aligning senior leadership, marketing, creative, and engineering partners around shared plans and tradeoffs.
• Ability to thrive in a high-growth, dynamic environment with shifting priorities, exercising sound judgment and proactively surfacing risks and options.

Preferred

• Experience in B2B2C SaaS, healthcare, or digital health environments, especially in high-growth or scaling phases.
• Direct experience as a website or digital experience program lead working with modern CMS / headless stacks (e.g., Contentful, Webflow, custom React/Next.js frontends) and dev partners.
• Proven success designing or evolving AI governance and guidelines for creative and marketing teams (e.g., prompts, approval workflows, quality and compliance standards).
• Familiarity with project/program management methodologies (e.g., Agile, Scrum, Kanban), with a track record of tailoring them to creative and marketing environments; formal certification (PMP, CSM, etc.) is a plus.
• Experience working with distributed or hybrid teams and coordinating across multiple time zones and external agency partners.