Responsibilities

• Strategic Planning & Roadmap Management
• Manage annual and quarterly business planning
• Develop and maintain integrated roadmaps that align initiatives to strategic priorities
• Facilitate governance forums, planning reviews, and strategic decision-making processes
• Align stakeholders around shared priorities, objectives, and success measures
• Performance Visibility & Insights
• Develop KPI frameworks, scorecards, and executive dashboards to monitor business performance
• Track initiative outcomes and business impact across retention, growth, and customer value strategies
• Synthesize performance insights, trends, risks, and opportunities into actionable recommendations
• Cross-Functional Alignment

Preferred

• Bachelor's degree (BS/BA) preferred.
• 5+ years of related experience.
• Experience developing executive presentations, business plans, scorecards, and performance reporting.
• Demonstrated ability to influence cross-functional teams and lead through ambiguity.
• Strong analytical, communication, storytelling, and project management skills.
• Experience working with retention, marketing, analytics, or go-to-market organizations preferred.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance