Responsibilities

• Oversees all administrative front office team members and their accountabilities
• Provides additional training for any administrative front office team members
• Oversees that the protocols and guidelines are followed for all front office systems, including: Performance Scheduling, Financial Conversations, Telephone Communications, Recare, Reactivation, Accounts Receivable, and Insurance
• Maintain HIPAA best practices for patient data, privacy, and security
• Maintain HIPAA certification, provided by the office
• Accountability for following the protocols of Financial Conversations, Financial Agreements, and utilization of the FA form
• Is accountable for the Accounts Receivable System and Calendar (Statements & Calls, Texts, and all follow-up)
• Checks out patients as they leave practice (collects OTC monies due for today, makes a financial agreement for any next appointment, appoints the patient for next treatment visit or recare, verifies accuracy of providers and batches insurance with all proper supporting documents, submits insurance)
• Accountability for Performance Scheduling and scheduling for goals for all Doctors’ goals - including monitoring Same Day Service and the schedule’s next major block openings
• Supports the Treatment Reactivation System
• Is second in line for all inbound calls: follows all communication guidelines for new patient calls, performance scheduling, accounts, insurance, and billing questions
• Oversees that the Admin team verifies in advance all patients’ insurance
• Oversees the Insurance System and Calendar
• Oversees posting of all payments: OTC, Mail, EFTs, etc
• Monitors office email and/or Patient Messaging System throughout the day and takes the necessary actions in patient communications
• Monitors Patient Reviews of the practice
• Oversees Internal and External Marketing projects and RIO tracking (including ensuring all New Patients have a Source entered into the PMS)
• Processes End Of Day and End of Month and provides information to the owner doctors and/or Business Consultant

Requirements

• Minimum of 5 years of dental front office experience
• High School Diploma or equivalent
• Strong understanding of dental insurance, scheduling, treatment presentation, and financial coordination

Nice to have

• Experience leading administrative teams
• Strong Accounts Receivable management experience
• Fee-for-Service dental practice experience
• Advanced communication and patient relationship skills

Benefits

• At Del Mar Family Dentistry, we offer an outstanding work environment, competitive compensation, benefits including Medical and Vision Insurance, and the opportunity to work alongside an exceptional team.