Responsibilities

• Content Production Process (About 45% of your day): Assign projects by matching the right writer to the right project, and ensure timely completion
• Process client revision requests, and reassign projects as needed
• Answer questions from writers and marketers regarding project details
• Troubleshoot and resolve project snags as they arise
• Mentor a Team of Writers/Editors (About 25% of your day): Mentor a team of 12+ copywriters/editors, providing regular feedback on both hard and soft skills
• Manage team workloads, track deadlines, and ensure your team is set up for success
• Hold regular 1-on-1 check-ins with your writers/editors, and lead annual review calls
• Identify individual strengths and areas for growth amongst your team, and support team members in setting and achieving their goals
• Contribute to team-bonding initiatives and a positive team culture
• Provide Team Support and Promote Operational Excellence (About 20% of your day): Plan and execute process improvements designed to simplify workflows and support team efficiency
• Lead and contribute to special projects to support team operations and client satisfaction
• Collaborate with peers in similar roles, taking ownership of shared tasks and responsibilities
• Communicate with Internal WebFX Teams (About 10% of your day): Act as liaison between copywriters and marketers, offering support and resolving issues related to projects
• Maintain clear communication with WebFX marketers regarding project progress and client needs