Responsibilities

• Community Building: Form and develop a thriving Japanese-speaking community.
• Outreach & Engagement: Attract new members and ensure an inclusive, vibrant atmosphere.
• Event Participation: Attend offline events and engage with community members face-to-face.
• Channel Management: Moderate and manage existing Discord channel.
• User Support: Actively interact in chats, help onboard new members, and provide friendly support.
• Feedback Loop: Gather and share user feedback to improve our platform’s functionality.
• Conflict Management: Prevent and resolve community conflicts with professionalism.
• Analytics & Activities: Monitor community metrics and conduct engagement activities to foster participation.

Requirements

• Japanese language proficiency
• 1+ year of experience as a Community Manager, Content Manager, or Social Media Manager in an online project.
• English proficiency at B2 level or higher — our internal team communicates primarily in English.
• Highly literate, attentive, and empathetic with a keen eye for community sentiment.
• Self-driven and proactive — you take ownership and don’t wait to be told what to do.
• Excellent communicator — diplomatic, open-minded, and emotionally intelligent.
• Skilled in conflict resolution and creating an environment of psychological safety.

Preferred

• Proficient in or familiar with Discord — a major plus!

Benefits

• Full remote work.
• An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.
• Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
• Career growth in a fast-scaling project with opportunities to influence technical decisions.
• A culture of recognition: our peer reward program celebrates contributions from across the team.