Responsibilities

• Writing user-facing communications about IT and enterprise technology initiatives, including new launches of information systems, improvements to business technologies, feature changes and version updates.
• Working with internal communications teams to align IT communications strategies with general internal communication strategies and to ensure a cross-functional match.
• Responding to critical IT incidents by developing communication strategies for urgent events and alerts.
• Creating templates and strategies for planning of IT communication activities and working to ensure adherence to these standards.
• Writing on behalf of executives and managers to communicate in their voice
• Providing UI/UX oversight and input to IT projects to ensure they meet the standards of the user experience expected from the department.
• Providing graphic design and HTML services to web and application initiatives inside IT to ensure a clean and consistent look and feel for all IT services and applications.
• Writing support articles and UX articles to develop user knowledge about business information systems used at the company. Publishing these articles on internal SharePoint online sites and designing the articles to align with internal communication standards.
• Developing training materials for IT systems used inside the company and delivering training sessions to users of IT systems.