Responsibilities

• This role will be responsible for closing the marketing desk at the site each day.
• Finalizing closing checklist
• Finalizing and reporting EOD numbers
• Direct supervision of In-House Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward, and provide disciplinary action when necessary (termination and conflict resolution).
• Maintain total site marketing penetration standards set by management.
• Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Owner Arrival report.
• Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines.
• Prepare additional reports deemed necessary by management.
• Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow.
• Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).

Requirements

• High School Diploma, GED, or equivalent
• Excellent verbal and written communication skills; must maintain a high level of professionalism at all times
• Ability to effectively coach, counsel and motivate direct reports
• Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
• Ability to efficiently multi-task
• Ability to negotiate effectively
• Working knowledge of marketing databases
• Ability to recruit, train and develop employees
• Ability to lead by example
• Detail oriented and accurate

Nice To Have

• Experience with vacation ownership industry
• Two (2) years marketing experience preferred, primarily in vacation ownership industry.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan