Responsibilities

• Distribute approved promotional materials and incentives to guests who meet tour qualifications as determined by Marketing Management
• Accurately complete required documentation and enter guest dispositions into CRM systems (VOICE, CHORUS, Eclipse, Salesforce)
• Provide location-based guest services and direct guests to appropriate resort resources
• Maintain monthly Minimum Performance Standards
• Review production reports and communicate challenges to management in a timely manner
• Contact guests through onsite call campaigns using company CRM systems
• Provide accurate information to the Fulfillment Department to support pre-gifting services
• Deliver exceptional guest service while maintaining a professional and positive presence onsite
• Perform other reasonable duties as assigned by management

Requirements

• High School Diploma or equivalent
• 1+ year of face-to-face consumer sales or marketing experience
• Strong interpersonal and guest relations skills
• Highly motivated and self-driven
• Ability to work a flexible schedule, including weekends and holidays
• Knowledge of the local area

Preferred

• Bachelor’s Degree (BA/BS)

Benefits

• Full‑time Team Members are eligible for a comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, paid time off, and travel benefits.