Responsibilities

• Lead, mentor, and inspire cross-functional teams in the development and execution of premium hospitality programs across sports, entertainment, and experiential marketing platforms.
• Provide strategic oversight for multiple hospitality initiatives simultaneously, ensuring alignment with client objectives, agency standards, and best-in-class guest experience principles.
• Manage and develop direct reports, fostering a culture of collaboration, accountability, innovation, and hospitality excellence.
• Partner with clients and internal stakeholders to develop comprehensive hospitality strategies, recommendations, and experience frameworks that support business goals and strengthen brand relationships.
• Oversee all aspects of hospitality program development and execution, including guest experience design, accommodations, transportation, credentialing, dining experiences, gifting, registration, logistics, and on-site operations.
• Serve as a senior leader throughout the event lifecycle, guiding teams through planning, execution, issue resolution, and post-event evaluation to ensure flawless delivery and exceptional service standards.
• Lead vendor and partner procurement efforts, including sourcing, vetting, contract negotiation, relationship management, and performance evaluation of hotels, venues, destination management companies, transportation providers, and other hospitality partners.
• Maintain executive-level oversight of budgets, forecasting, financial reconciliation, and program profitability while identifying opportunities for operational efficiencies and enhanced guest experiences.
• Establish and implement management routines, processes, and communication frameworks that promote transparency, accountability, strategic thinking, and operational excellence across client and internal teams.
• Ensure quality control across all client-facing deliverables, including strategic recommendations, hospitality plans, presentations, budgets, event documentation, executive communications, and post-event recaps.

Requirements

• A passion for hospitality, sports, entertainment & travel
• A passion for events/experiences, ranging from large-scale custom experiences to small-scale turnkey events
• 7-10-year(s) work experience in hospitality or experiential marketing and proven experience managing VIP and executive groups
• Experience working internationally or as part of a global team is a benefit, as too if you have first-hand experience working at a major event such as Olympics, FIFA World Cup etc. we'd love to hear from you
• Strong leadership presence, with the ability to communicate concisely, persuasively and effectively, across multiple mediums
• Think of yourself as a people leader who is invested in the success of the team first
• History of building positive relationships, both internally and externally - finding opportunities to make valuable contributions with every interaction
• Proactive, critical thinker who thrives when the pressure is on
• Able to prioritize multiple projects with ease, handle deadlines, coordinate key timelines and perform under pressure with strong attention to detail
• Exhibits emotional intelligence and can adapt to working with various personalities