Head of Client Success (Creator Marketing)

New York City, NY (On-site)

Salary Not AvailableSenior Level6+ years expFull time

Posted 2 months ago

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Job Summary

Own multi-account creator-marketing programs at scale by turning executive-level client strategy into measurable ROI while building a scalable services engine and coaching a high-performing team.

  • Lead top accounts, shaping strategy, structure, and creative direction for large influencer campaigns with an exec-ready narrative for CMOs.
  • Drive retention, expansion, and revenue alignment by turning data into compelling ROI stories and identifying opportunities to upsell and optimize budgets.

Job Description

Responsibilities

  • Act as the senior point of contact for our key accounts (interfacing with CMO, Head of Growth, Influencer Marketing Leads)
  • Own client success, retention, and expansion across our managed accounts
  • Lead strategic planning, campaign reviews, and performance conversations with clients, in partnership with the campaign manager
  • Position Passionfroot as a long-term growth partner, not just the campaign executors
  • Lead, mentor, and develop a team of 5-6 Campaign Managers
  • Set the standard for campaign quality, team communication, and execution
  • Create systems and processes that improve the scalability of creator marketing campaigns on Passionfroot
  • Oversee end-to-end execution of high-budget creator campaigns (2M+ in ad spend per month, across 6-8 accounts)
  • Guide clients on strategy: creator selection, campaign structure, and creative direction
  • Ensure campaigns align with broader GTM and revenue goals

Requirements

  • Have 6–10+ years of experience in marketing, client success, or agency services
  • Have deep experience running or overseeing creator/influencer marketing campaigns
  • Have managed large budgets and complex, multi-stakeholder campaigns
  • Have experience leading and developing high-performing teams
  • Are comfortable operating at both a strategic and executional level when needed
  • Communicate confidently and succinctly with senior stakeholders and executives
  • Are highly organized and thrive in a fast-paced, ever-changing environment

Preferred

  • You’ve managed 6 or 7-figure monthly campaign budgets
  • You’ve worked with B2B, SaaS, or Startups
  • You’ve used Passionfroot or similar creator marketing platforms
  • You’re excited about building the future of creator-led GTM in B2B

Benefits

  • Health Benefits – 100% of employee premiums covered
  • Team Off-sites – Barcelona, Mallorca, South of France, Berlin
  • Tools & Workspace – Latest Apple hardware
Passionfroot logo

Passionfroot

Passionfroot helps marketers to scale their go to market with content partnerships and creators to run and manage their brand partnerships in one place.

Founded in 2022
Berlin, Berlin, DEU
23 employees (5 in marketing)

Traffic Signals

Monthly Visitors
107.9K
Traffic Source Mix
Search
38.1%
Direct
46.8%
Referral
9.9%
Social
3.9%
Paid
1%

Headcount Trend

Current headcount: ~23

Marketing Team

Marketing Team Size
3 (13% of company)
Marketing Roles Posted (Last 30 Days)
1