Guest Experiences Manager - Wake Forest University

Winston-Salem, NC (Unknown)

Salary Not AvailableMid Level2+ years exp

Posted 2 weeks ago

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Job Summary

Own and lead the Harvest Table marketing and communications strategy within the account leadership team, driving program development, execution, and evaluation across branding, guest experience, and sales growth.

  • Manages internal and external communications aligned with HT values
  • Drives campaigns, market analysis, and stakeholder engagement

Job Description

Responsibilities

  • Serves as the Harvest Table marketing and communications liaison on the account leadership team. Works with the Director of Guest Experience, Harvest Table Brand Team, and account leadership team develop, implement, and evaluate marketing programs and strategies aligned specifically with Harvest Table?s culinary and guest service vision. Supports business strategies and projects, including (but not limited to) branding, sales growth, market penetration, customer retention, quality, image, improved profit margins, and improved market share.
  • Scope of Role:
  • Provides ongoing development, maintenance, and implementation of internal and external client communications and marketing initiatives within accounts, in alignment with Harvest Table?s core values and initiatives.
  • Job Responsibilities
  • Responsible for sales development and execution of annual meal plan campaigns, including oral and written presentations to various target groups (e.g.; on-campus residents, commuters, faculty & staff, etc.).
  • Builds relationships and interacts with clients, university department heads, student organizations, and community groups.
  • Responsible for strategic planning, innovation, creativity, and development of new strategies and tactics for promoting existing or new locations, to enhance sales and increase customer satisfaction.
  • Performs marketing research and data collection, including (but not limited to) focus groups, surveys, campus mapping, guest journey mapping, trend development, target market research, and competitive pricing analysis.
  • Markets guest engagement events and promotions through marketing collateral, media interaction, and public relations.
  • (Where applicable) Responsible for managing the marketing and communications team (i.e. Digital Coordinator, Student brand ambassadors).

Requirements

  • Bachelor's Degree in marketing, communications, public relations, business administration or other related field.
  • 2-3 years? relevant professional marketing experience.
  • Strong written and oral communication skills.
  • Efficiency in all Microsoft Office products required. Efficiency in Adobe Creative Suite preferred.
  • Proven success in the creation and execution of print & digital communication strategies including, but not limited to, social media channels, and WordPress content management system.
  • High energy, results-oriented individual who can make a difference, takes initiative, makes things happen, accepts accountability, has a ?can do? attitude, and has an appropriate sense of urgency.
  • Team player who is creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment.
  • Financial acumen, creative problem solving ability, and customer savviness.
  • A strong value system, unquestioned integrity, and good listening skills.

Preferred

  • Adobe Creative Suite preferred.
Aramark logo

Aramark

3.3 Glassdoor

Aramark (NYSE: ARMK) proudly serves the world’s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 16 countries around the world with food and facilities management. Because of our hospitality culture, our employees strive to do great things for each other, our partners, our communities, and the planet.

Founded in 1939
Philadelphia, Pennsylvania, US
52K employees (1,443 in marketing)
54% recommend to a friend
63% CEO approval

Traffic Signals

Monthly Visitors
977.4K
Monthly Google Ads Budget
$4.2K
Traffic Source Mix
Search
26.6%
Direct
44%
Referral
27.6%
Social
1.2%
Paid
0.4%

Headcount Trend

Current headcount: ~54.2K

Marketing Team

Marketing Team Size
1,110 (2% of company)
Median Career Experience
6 years
Median Tenure
3.6 years
Marketing Roles Posted (Last 30 Days)
14

Funding

Last Raise
Post IPO Equity, 7 years ago

Funding History

  • Aug 2019
    Post IPO Equity

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