Responsibilities

• You respond to team needs, take timely action to support business outcomes, and collaborate constructively with teammates.
• You communicate clearly with technical and non-technical stakeholders and know when to involve a more senior teammate.
• You can triage competing requests, assess urgency and business impact, and stay organized in a fast-changing environment.
• You troubleshoot day-to-day issues and distinguish between a systems issue, a need for user guidance, and a broader process improvement.
• You are comfortable balancing quick-turn support with larger projects that may take weeks or months to complete.
• You ask why behind requirements, seek feedback, and apply lessons from one request or project to the next.
• You are developing an understanding of how GTM teams operate and why thoughtful change management matters, even for small system or workflow updates.
• You handle sensitive business information and customer contracts carefully and maintain appropriate discretion.

Requirements

• Salesforce Administrator certification, active progress toward one, or equivalent experience with a strong grasp of Salesforce fundamentals
• Hands-on Salesforce administration experience in a professional environment - roughly one year may suffice if certified; without certification, deeper practical experience and the ability to speak to what you've built and supported
• Comfortable triaging competing requests, distinguishing a systems issue from a need for user guidance vs. a broader process gap, and staying organized in a fast-changing environment
• Experience supporting or executing parts of GTM planning or systems-change cycles, with the ability to follow a project plan and hit deadlines
• Familiarity with agile/sprint-based workflows and tools like Asana
• Growing familiarity with the broader GTM tech stack, including AI and enrichment tools - Salesloft/Outreach, Clari, Gong, HubSpot, Fullcast, Clay, or similar is a plus
• Strong communicator and collaborator, able to turn business needs into clear systems requirements
• Service-oriented, proactive, and low-ego, with a clear bias for action toward team outcomes
• Sound judgment, integrity, and discretion with sensitive business information and customer contracts
• Nice to have: GovTech, public-sector sales, or complex-sales-cycle SaaS experience; Salesforce CPQ, quoting workflows, case management, or other customer-facing experience

Preferred

• Nice to have: GovTech, public-sector sales, or complex-sales-cycle SaaS experience; Salesforce CPQ, quoting workflows, case management, or other customer-facing experience