Responsibilities

• Sales: Build and maintain outbound systems — data pipelines and multi-step personalized sequences that replace manual prospecting across sending tools (e.g., Apollo, Outreach, Hubspot).
• Sales & ABM: Build lead and account scoring, ABM audience targeting, and lead routing and speed-to-lead automation so the right leads and target accounts reach the right rep instantly, with full context.
• Marketing: Engineer signal- and intent-based plays, turning product usage, web activity, and third-party intent data into triggered, targeted campaigns.
• Marketing: Manage CRM data quality and integrations in HubSpot (our primary CRM) — deduplication, lifecycle stages, workflows, and syncing enrichment and scoring into the funnel.
• Customer Success & Support: Extend the same infrastructure to build churn-risk and expansion-signal detection (usage drops, champion departure, billing anomalies), plus automated onboarding and health-score workflows.
• Customer Success & Support: Automate support workflows in Zendesk — ticket triage and routing, macros, and AI-assisted deflection — where it improves the customer experience (a strong secondary focus of the role).
• Finance ops: Partner with Finance to automate revenue-adjacent workflows — quote/contract/SOW generation, approvals, and billing and renewal processes, and syncing data between HubSpot and finance systems — reducing manual handoffs between GTM and finance.
• Systems & integration: Connect the GTM stack via APIs and automation platforms (n8n, Zapier/Make), writing basic Python, JavaScript, and SQL where off-the-shelf tools fall short.
• AI: Apply LLM tooling to GTM workflows — research, personalization, enrichment, and summarization — with sensible governance and quality controls.
• Strategy & partnership: Partner with Sales, CS, and Finance to translate revenue goals into systems, and measure impact in pipeline and conversion.

Requirements

• 2–4 years in GTM engineering, RevOps, marketing/sales operations, or growth engineering, including building and maintaining revenue infrastructure.
• Hands-on experience building automations — multi-step workflows, conditional logic, and API integrations — using platforms such as n8n, Zapier, Make, AirOps, or Clay.
• Solid HubSpot administration skills (or comparable CRM such as Salesforce), including workflows, lead scoring, and data quality.
• Working proficiency with SQL and some Python and/or JavaScript for data manipulation and custom integrations.
• Fluency with data enrichment and sales-engagement tooling (e.g., Apollo, ZoomInfo, Outreach/Salesloft).
• Familiarity with support/CS tooling (e.g., Zendesk) and building automations around ticketing and customer health.
• Practical experience applying AI/LLM tools to GTM workflows — beyond casual use.
• An operator who starts from ICP and pipeline outcomes and can connect their work to revenue impact.
• SaaS/B2B experience; able to work a hybrid schedule out of our Boston office.

Preferred

• Experience extending GTM systems into Customer Success and Support (churn/expansion signals, onboarding automation, Zendesk support triage and deflection).
• Experience helping consolidate and document a GTM tech stack.
• Familiarity with our stack (HubSpot, GA4, Google Ads, LinkedIn, SEMrush) and modern enrichment/AI tools (e.g., Exa, Firecrawl, Clay AI).
• Data warehouse / reverse-ETL experience (e.g., BigQuery, Snowflake, Census, Hightouch).
• Fluency or working proficiency in a second language.

Benefits

• 401(k), Health, Dental, Vision
• 12 Paid Holidays per Year
• Discretionary Time Off
• Paid Parental Leave