Responsibilities

• Responsible for meeting department KPI’s and client facing SLAs
• Oversight and development of client’s digital strategy implementation
• Lead and manage a team of Account Managers
• Ongoing training of team members to ensure we are constantly providing the Neil Patel experience to our clients
• Acts as a positive role model through example
• Proactively keep abreast of industry trends and share knowledge with the team
• Mentor the team to maximize individuals’growth andharness the strengths and opportunities of each team member
• Work closely with their direct report tooptimizeany revenue opportunities within the agency at large
• Work directly with clients when extra attention is needed.
• Clear understanding teams BOBs
• Manage client escalations
• Collaborate with internal teams to find solutionsthat will help move the department forward

Requirements

• 5-7years’ account management experience inan agencyenvironment or client-side digital marketing experiencerequired.
• 3-5years’ personnel management experience in an agency environmentrequired, ideally experience managing Account Managers in an agency environment.
• Hands-on experience with SEO practices and implementation.
• A passion for marketing and client service.
• Strong written and verbal communication skills.
• Demonstrated organizational skills and extreme attention to detail.
• Able to work independently and efficiently in order tmeet organizational goals.
• Deadline-oriented, and able to deliver high quality work to clients under pressure.
• Excellent analytical, critical-thinkingand problem-solving skills.
• Experience with Google AdWords and Google Analytics (highly preferred).
• Self-motivated, self-starter, able to independently execute with minimal supervision in a fast-paced agency environment with rapidly changing priorities.

Nice To Have

Benefits

• National Anthem Blue Cross medical plans; EPO, PPO, and HDHP options available
• Flexible paid time off;16 weeksmaternity and6 weekspaternity leave
• Health Savings Accounts with employer contribution, Healthcare Flexible Spending Accounts, Dependent Care FSA
• Vision and dental coverage
• Employer-paid short-term disability and life and AD&D insurance
• Employer-paid premium subscription to the Calm app
• Employer-paid virtual healthcare support through First Stop Health
• Voluntary pet insurance for your furry family members
• Voluntary accident, hospital indemnity, critical illness, and supplemental life insurance
• New hire technology stipend to set up home office
• Employer-sponsored 401(k) retirement with Roth option