Responsibilities

• Handle day-to-day community management for J.P. Morgan and JPMorganChase social media; assessing comments on company owned platforms and brand mentions across social channels
• Drive and optimize audience engagement by executing pillar-led engagement tactics, actively managing audience-led conversations, and tracking engagement growth KPIs to measure impact
• Monitor and analyze online conversations and sentiment, escalating or responding to comments according to operating procedures
• Maintain an ongoing dialogue with stakeholders, including PR teams, to understand and track hot topics, proactively monitoring conversations
• Partner closely with content creators, marketers, and communicators across lines of business
• Work closely with the social media content and creative team, using insights and trending topics to inform content strategies
• Create reporting dashboards to measure organic content performance and inform content strategy.
• Stay up to date with industry trends, social media algorithms, and platform updates to optimize social listening and engagement strategies.

Requirements

• 3-5 years of experience working in social media
• Excellent written and verbal communication skills
• In-depth knowledge of social media platforms, trends, and emerging technologies
• Understanding of the media landscape, with a strong lens on brand protection
• Proven ability to write compelling, on-brand social copy to spark conversation and positive audience interaction.
• Strong analytical skills with the ability to interpret and present data effectively
• Highly organized, creative, and collaborative thinker

Preferred

• Bachelor’s degree
• Demonstrates good judgement and passion for PR, crisis management, and issues analysis
• Familiarity with social listening tools and platforms; experience with Sprinklr is preferred
• Enthusiastic team player capable of cultivating relationships across functions and lines of business

Benefits

• We offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.