Responsibilities

• Lead the operational strategy for Blue Bottle's Global Brand Center of Excellence, establishing the systems, governance, and ways of working that enable world-class brand execution.
• Own the annual brand planning process, global marketing calendar, seasonal planning cadence, and cross-functional workback schedules across all markets.
• Orchestrate communication and alignment across global and regional teams, ensuring priorities, timelines, dependencies, and decisions are visible and understood.
• Lead project management standards, tools, and best practices across the Brand organization, continuously improving efficiency and collaboration.
• Partner closely with Marketing, Creative, Communications, Product Management, Architecture & Café Design, and regional leadership to successfully execute global campaigns, launches, and strategic initiatives.
• Oversee global brand budgets, production planning, and resource allocation in partnership with regional teams.
• Serve as Executive Producer for global creative productions, including production planning, agency and vendor management, contract negotiation, and budget oversight.
• Establish scalable production processes and governance for global and regional creative development, including seasonal campaigns, photography, film, and content creation.
• Drive launch readiness for new cafés, major brand initiatives, and product introductions by coordinating milestones, communications, and cross-functional dependencies.
• Lead seasonal business reviews, hindsight sessions, reporting, and organizational learnings that improve future planning and execution.

Requirements

• 10+ years of experience leading Brand Operations, Creative Operations, Studio Operations, Production, Program Management, or similar operational leadership functions.
• Experience building and scaling operational systems within high-performing creative, marketing, or design organizations.
• Proven success leading complex, cross-functional initiatives across global and matrixed organizations.
• Deep understanding of integrated marketing, creative development, content production, and launch planning.
• Expertise implementing and optimizing project management systems, production workflows, and operational processes.
• Experience managing production budgets, agency relationships, vendor negotiations, and external partners.
• Exceptional organizational, communication, facilitation, and presentation skills.
• Outstanding judgment, attention to detail, and the ability to balance strategic priorities with operational execution.
• Experience working across Asia and an appreciation for regional cultural and business nuances.
• Professional fluency in English is required. Mandarin or Japanese language proficiency is a strong plus.

Preferred

• Mandarin or Japanese language proficiency is a strong plus.

Benefits

• Comprehensive health, dental, and vision coverage for eligible employees starting on your first day
• Best-in-class coffee training and continuing education
• Free membership into the Specialty Coffee Association of America and discounts on events (including Expos and Championships)
• 401(k) plan
• Paid time off & paid volunteer hours
• 50% discount on all products, both online and in-cafe; this includes food, beverages, whole-bean coffee, and merchandise
• Flexible spending account & commuter benefits
• Employee Assistance Program