Responsibilities

• Operationalize PR agency engagement across multiple agencies; coordinate scheduling; develop agendas with team input, drive meetings, capture notes and actions, and follow up to ensure task progress and completion. Connect dots across disparate teams and innovate to find new ways to help us make workflows and team meetings more efficient and effective.
• Develop communications materials (briefing docs, speaking and award abstracts, media alerts/pitches, integrated communications plans, and reports) for QuickBooks and Mailchimp.
• Manage the corporate speaking program, including employee requests for approval to speak externally, coordinating approval for vendor endorsement requests, and gathering feedback and refining the process as needed.
• Maintain our tracker of awards and recognitions across external lists and rankings. Lead the awards submission process from end to end, bringing in the necessary teams and individuals to contribute and amplify. Drive integrated comms plans to amplify recognition, partnering with social and employee comms.
• Research media trends, competitor news, and mine for stories to help support development of media strategy
• Support our customer storytelling efforts by sourcing, interviewing, and developing compelling customer success stories, maintaining a library of approved narratives for media pitching and integrated communications.
• Organize the editorial calendar and content pipeline for customer-focused PR initiatives, ensuring consistent messaging and story readiness.
• Monitor media coverage and prepare regular reports on media activity; Drive reporting for announcements in partnership with our agencies and internal data teams

Requirements

• 5 years of direct PR experience with some experience at a PR agency (a combination of agency and in-house experience is preferred)
• Quick study with ability to continuously learn and apply feedback to work; keen interest and acumen for understanding products, technology, SMBs, fintech, marketing, etc.
• Ability to drive communications workstreams with little oversight; proactively connect dots across teams and surface gaps or misalignment
• Knowledge of media relations best practices
• Excellent written and verbal communication skills
• Excellent relationship-building skills and ability to interface smoothly and respectfully with customers
• Ability to manage multiple priorities and stakeholders in a fast-paced working environment
• Strong organizational and program management skills
• Attention to detail and high degree of professional rigor