Functional Lead - Microsoft Dynamics 365 CRM & Field Service (Fully Remote / FTE) at NTT DATA North America | Harris County, TX

NTT DATA North America

Functional Lead - Microsoft Dynamics 365 CRM & Field Service (Fully Remote / FTE)

Harris County, TX (Remote)

Salary Not AvailableSenior Level8+ years expFull time

Posted 3 months ago

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Job Summary

Drive Dynamics 365 CRM and Field Service delivery by translating business needs into functional specs and leading requirement analysis, design, and UAT.

Must-have: 6+ years in Dynamics 365 CRM/Field Service and 8+ years IT delivery.
Standout: Proven UAT coordination, defect management, and adherence to Microsoft best practices.

Job Description

Responsibilities

Lead requirement gathering sessions, workshops, and stakeholder discussions
Translate business requirements into functional specifications and solution designs for Dynamics 365 CRM and Field Service
Perform process mapping, gap analysis, and recommend optimized solutions
Collaborate with technical teams to ensure functional clarity, feasibility, and alignment with architecture
Validate system configurations through hands-on testing, walkthroughs, and solution reviews
Support Agile delivery processes, including backlog refinement and user story definition
Drive UAT planning and execution, including defect triage, tracking, and resolution coordination
Ensure adherence to NTT DATA delivery standards and Microsoft best practices
Provide regular updates to stakeholders on progress, risks, and dependencies

Requirements

8+ years of experience in IT project delivery / functional consulting
6+ years of Hands-on experience with Microsoft Dynamics 365 CRM and Field Service
6+ years of Strong expertise in requirements analysis, functional design, and process optimization
Experience with UAT coordination and defect management
Familiarity with Agile and Waterfall delivery methodologies
6+ years of Experience with tools such as Azure DevOps, Jira, or similar

Preferred

Microsoft Dynamics 365 / Power Platform certifications
Experience working in large-scale enterprise implementations
Domain experience in Utilities, Manufacturing, Telecom, or similar industries

NTT DATA North America

3.8 Glassdoor

NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.

Founded in 1971

Plano, Texas, USA

25K employees (392 in marketing)

us.nttdata.com/en

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