Responsibilities

• Answer inbound calls and respond to customer inquiries
• Schedule estimates and manage appointment calendar
• Maintain accurate customer records
• Coordinate communication between sales and installation teams
• Track incoming leads and ensure proper assignment
• Monitor appointment confirmations and follow-ups
• Maintain reporting spreadsheets
• Track sales rep appointment activity
• Create and post sales and marketing content to Facebook and Instagram on a consistent basis
• Respond to basic social media inquiries

Requirements

• Strong organizational and communication skills
• Comfortable using Google Workspace (Docs, Sheets, Calendar) in addition to proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with posting marketing content to social media platforms
• Strong creative abilities and comfortable using AI
• Professional phone presence
• Ability to work independently and stay task-focused