Responsibilities

• Own and manage HubSpot, including ticketing system performance, workflows, and reporting.
• Support CSR rollout and ensure consistent adoption and usage of the ticketing system across operating companies
• Monitor and improve HubSpot ticketing overall system effectiveness.
• Implement and leverage AI tools (ChatGPT, Claude, or similar) to improve marketing efficiency, content optimization, and performance insights.
• Build and deploy AI-driven workflows, prompts, or agents to support marketing and operational processes.
• Use AI-driven insights and analytics to track performance and identify opportunities for improvement.
• Manage eCommerce product setup, ensuring all products are uploaded accurately with proper structure (meta titles, meta descriptions, H1s, product descriptions, and SEO best practices).
• Continuously optimize ecommerce product pages to improve search visibility, user experience, and conversion performance.
• Identify and implement opportunities to improve efficiency through automation and better system integration
• Partner sales and customer service teams across operating companies to improve lead flow, response time, and overall customer experience.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or related field preferred.
• 3–5 years of experience in digital marketing, eCommerce, marketing operations, or related field.
• Hands-on experience with HubSpot (CRM, ticketing system, workflows, and reporting).
• Experience managing or supporting eCommerce platforms, including product setup and optimization.
• Experience using generative AI tools (ChatGPT, Claude, or similar) in a professional setting, including building workflows or automation.
• Strong understanding of SEO/AEO principles, including on-page optimization (meta data, headers, and content structure)
• Strong attention to detail with the ability to manage and maintain accurate data across multiple systems.
• Ability to analyze performance data and provide actionable insights.
• Strong organizational and communication skills with the ability to manage multiple priorities.
• None additional.

Benefits

• We offer a competitive salary and benefits package, including medical, dental, vision, life and disability insurance, and 401(k) plans with company match.
• A unique benefit Employee Owned Holdings offers is participation in an employee stock ownership plan.
• ESOP-related retirement advantage: studies show that retirement account balances for ESOP companies are 2.5 times higher. ESOP companies grow 2.5 times faster than those companies without employee ownership. Research shows employee owned companies are superior in performance, employee benefits and employee morale because everyone is working towards a common goal.