Responsibilities

• Write clear and error-free email and SMS campaigns.
• Proofread campaigns.
• Project management.
• Assist with client relations and communication.
• Help to execute campaign strategies, flow/automation strategies.
• Be the right hand to the Retention Marketing Manager and assist as needed.
• Work directly with the Director of Lifecycle, the Creative team, and Greenhouse partners on retention and creative projects.
• Manage 6-10 email and SMS marketing brands

Requirements

• Operate within company hours: Monday to Friday from 9am to 5pm ET / PT.
• Attend client meetings alongside the Retention Marketing Manager (PST and EST time zones)
• 1-2 yrs experience in copywriting and email marketing, lifecycle, or retention roles
• Maintains a high level of professionalism in client-facing interactions, fostering trust and confidence while ensuring satisfaction and delivering results
• Strong written and verbal communication skills – with understanding of situational best practices
• Must have an eye for creativity and details
• 1-2 years of e-commerce marketing experience
• 1-2 years of experience with Klaviyo
• Klaviyo Product Certification
• Experience working in an E-commerce or Digital Marketing agency

Preferred

• Experience with Attentive or other mobile platforms
• Experience managing an email, SMS
• Experience working with 6-7 figure e-commerce brands
• Knowledge of DTC customer lifecycle and retention marketing