eCommerce Ideation Business Analyst
Southfield, MI (On-site)
Posted 2 weeks ago
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Job Summary
Own and manage detailed business requirements and process artifacts from ideation to delivery, collaborating with stakeholders, leading interviews and workshops, coordinating user testing, and guiding change across cross-functional teams.
- Own and refine requirements and process maps across projects
- Lead stakeholder interviews, UAT, and cross-team collaboration
- Coordinate with UX, product, and development to ensure alignment and delivery
Job Description
Responsibilities
- Own detailed documentation of all ideation artifacts related to customer and business needs, including process flow charts, meeting notes, and functional/non-functional requirements.
- Collaborate with business stakeholders to gather detailed insights and fully understand business needs or processes related to specific topics.
- Coordinate with UX Architect to manage user interviews and user testing sessions, including scheduling, attending or facilitating sessions, and documenting outcomes.
- Drive business process change management initiatives to enhance user experience on the eCommerce website.
- Conduct regular marketing benchmark reporting on competitive features and capabilities.
- Support the Product Owner and CCV2 Business Analyst in story refinement, backlog grooming, and sprint research and queries.
- Lead detailed interviews and workshops with key stakeholders to capture business objectives and needs.
- Document clear, concise, and comprehensive business requirements aligned with project goals.
- Create and maintain process maps to visualize workflows and identify improvement opportunities.
- Facilitate meetings to encourage collaboration, resolve issues, and keep projects on track.
Requirements
- Proven experience as a Business Analyst, preferably within an eCommerce or digital product environment.
- Strong skills in requirements gathering, documentation, and process mapping.
- Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
- Skilled in facilitating meetings and workshops that drive consensus and actionable outcomes.
- Critical thinker with strong problem-solving abilities and the capacity to work independently.
- Familiarity with Agile methodologies and software development lifecycle (SDLC) is a plus.
- Proficiency with tools such as Jira, Confluence, Visio, or similar business analysis and project management tools.
- Possess at a minimum a Bachelors degree
- Possess excellent communication skills (both written and oral).
- Be proficient with MS Office products (including Excel, Access, Word and Power Point).
Preferred
- Experience with SAP
Benefits
- Medical, Dental, Vision Insurance
- Life Insurance and Disability
- Voluntary Wellness Programs
- 401(k) or RRSP programs with Company Match
- Paid Vacation and Holidays
- Tuition Reimbursement
- And more!
thyssenkrupp Materials NA
thyssenkrupp Materials NA, Inc. is a leading North American provider of production materials and integrated service solutions, supporting customers through a vast network of service centers and processing facilities. With over 2,900 employees and annual sales of $2.5 billion, we empower our customers to accelerate performance and increase value.We are part of thyssenkrupp Materials Services (MX), a global leader in materials distribution and services. With more than 16,000 employees and 250,000 customers worldwide, MX delivers value from source to solution so customers can focus on their core business. While materials remain the foundation, our future lies in combining product availability with service-oriented and data-driven solutions.As the largest materials distributor and service provider in the Western world, MX offers unmatched sourcing potential, robust logistics, and financial strength. Our advanced processing capabilities, particularly for stainless steel, aluminum, and nonferrous metals, allow us to meet customer-specific needs with precision. By outsourcing supply chain services to MX, customers reduce complexity, improve resilience against market volatility, and optimize total cost of ownership.
