Responsibilities

• Lead and oversee enterprise-level e-commerce programs, ensuring alignment with company growth, profitability, and customer experience objectives.
• Provide leadership and direction to E-commerce Operations Teams, establishing priorities, performance expectations, and development plans.
• Develop and execute digital merchandising strategies to optimize assortment, pricing, promotions, and online product presentation.
• Drive online sales growth through data-driven decision making, performance tracking, and continuous optimization.
• Partner cross-functionally with Marketing, IT, Supply Chain, Store Operations, Finance, and Digital teams to deliver integrated e-commerce initiatives.
• Manage interdependencies across multiple projects and workstreams, identifying risks and implementing mitigation strategies.
• Establish KPIs and reporting frameworks to measure program success, including sales growth, margin performance, inventory turns, customer satisfaction, and digital engagement metrics.
• Oversee promotional planning and execution for e-commerce channels to ensure consistency with enterprise merchandising strategies.
• Lead change management efforts associated with new tools, systems, processes, and fulfillment enhancements.
• Monitor industry trends, competitive landscape, and emerging technologies to continuously improve e-commerce offerings.

Requirements

• Bachelor’s degree in Business, Marketing, Supply Chain, or related field required; Master’s degree preferred.
• 7+ years of progressive experience in e-commerce, digital merchandising, retail operations, or related field.
• 3+ years of leadership experience managing teams and cross-functional initiatives.
• Demonstrated experience leading large-scale, multi-functional programs with measurable business impact.
• Experience in retail grocery or high-volume consumer retail environment preferred.
• Must be physically able to perform sedentary work: exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently.
• Must be able to sit for extended periods, use a computer keyboard, and view a computer screen.
• Occasional standing, walking, bending, and reaching.
• Ability to travel occasionally to stores, fulfillment centers, or corporate locations as needed.
• Excellent written and verbal communication skills required.

Preferred

• Master’s degree preferred.
• Experience in retail grocery or high-volume consumer retail environment preferred.