E-Commerce Manager - Pacha New York
New York City, NY (On-site)
Posted 5 months ago
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Job Summary
Own end-to-end digital marketing performance for Pacha New York, driving ticket sales, revenue, ROAS, and CPA, while leading campaigns across Meta, Google, TikTok and other platforms.
- Plan and manage large monthly budgets and test creatives, audiences, and formats.
- Collaborate with cross-functional teams to align campaigns with brand and commercial priorities.
Job Description
Responsibilities
- Own end-to-end digital marketing performance for Pacha New York, with full accountability for ticket sales, revenue, ROAS, and CPA.
- Develop, execute, and optimise performance marketing campaigns across Meta, Google, TikTok, and other paid media platforms.
- Plan and manage large monthly digital marketing budgets, continuously testing and optimising creatives, audiences, and formats.
- Lead digital campaigns for artist announcements, residencies, seasonal programming, and high-velocity ticket drops.
- Oversee website performance, conversion optimisation, and the end-to-end digital ticketing journey.
- Manage data, tracking, and platform integrations, ensuring accurate analytics, attribution, and reporting.
- Monitor daily performance and deliver clear insights and reporting to local leadership and global HQ.
- Collaborate closely with Programming, Marketing, PR, Creative, and global teams to align campaigns with brand and commercial priorities.
Requirements
- 4–5+ years of experience in digital marketing or e-commerce roles.
- Proven experience within entertainment, nightlife, live events, music, or ticketed experiences.
- Strong hands-on expertise in paid media and performance marketing, with a track record of driving commercial results.
- Experience managing significant budgets with clear performance accountability.
- Solid understanding of websites, analytics, tracking, and platform integrations.
- Highly analytical, data-driven, and commercially focused.
- Comfortable operating in fast-paced, high-pressure event environments with tight deadlines.
- Strong stakeholder management and communication skills.
- Willingness to work non-traditional hours, including evenings, weekends, and peak event periods.
- Applicants must be legally authorized to work in the United States.
Benefits
- Eligible employees may receive comprehensive benefits including medical, dental, and vision insurance; paid time off; company holidays; and participation in retirement savings programs in accordance with company policy and applicable law.
FIVE Hotels and Resorts
FIVE Hotels and Resorts is a global lifestyle brand redefining hospitality through high-energy experiences, iconic entertainment, and award-winning destinations across the UAE and Europe, including FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich, FIVE LUXE JBR, and Destino Five Ibiza.What sets FIVE apart is its culture of performance. As a ‘FIVER,’ you join a team behind some of the world’s most talked-about hotels, dining concepts, and live entertainment venues. Here, immersive design, music, and digital innovation come together to create experiences that feel electric, memorable, and unmistakably FIVE.FIVE is home to globally recognised concepts such as The Penthouse Dubai, ranked DJ Mag’s #1 nightclub in the Middle East for three consecutive years, and a culinary portfolio celebrated by MICHELIN and Gault&Millau. FIVE also champions sustainable luxury, holding internationally recognised green certifications across several destinations, including the Forbes Travel Guide “Responsible Hospitality Verified” accreditation for FIVE Palm Jumeirah and FIVE LUXE JBR.Our FIVE Tribe brings together over 2,000 ‘FIVERs’ from more than 80 nationalities; a community driven by ambition, creativity, and a desire to grow. FIVE is proudly CertifiedTM by Great Place To Work®, with rankings across the GCC, the UAE, the Middle East, and Asia recognising its dynamic culture and focus on empowering talent. In 2025, FIVE ranked #13 Best Workplaces in the UAE (Large Category), and most recently ranked #97 Best Workplaces in AsiaTM. We are deeply committed to diversity and inclusion, hiring without discrimination based on disability, age, race, gender, sexual orientation, ethnicity, religion, nationality, or marital status.If you want to build a career in a fast-growing, high-performance lifestyle brand shaping the future of hospitality, FIVE is where ambitious talent thrives.▶️ Explore Career Opportunitieshttps://careers.fivehotelsandresorts.com/jobs/Careers
