Responsibilities

• Lead concierge staff and management: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution)
• Resolve issues pertaining to tour statuses, bookings, coding and etc.
• Order and maintain departmental supplies (collateral material, uniforms, etc.)
• Maintain copies of invitations and daily tour manifests for reference purposes.
• Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Five year owner arrival report.
• Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines.
• Compile data on each Marketing Coordinator and/or Managers performance.
• Prepare additional reports deemed necessary
• Coordinate and partner with In-House and Front Line leadership with regard to tour seats available and potential tour flow.
• Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.

Requirements

• Bachelor's degree/coursework in Business Administration or equivalent experience
• minimum of 2 years management experience in marketing
• Excellent verbal and written communication skills; must maintain a high level of professionalism at all times
• Ability to effectively coach, counsel and motivate direct reports
• Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
• Ability to efficiently multi-task
• Ability to negotiate effectively
• Working knowledge of marketing databases
• Ability to recruit, train and develop employees
• Ability to lead by example

Preferred

• At least 2-3 years Wyndham Marketing experience preferred

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan