Director of Marketing Communications >> at CHAMP Digital | Newton, MA

CHAMP Digital

Director of Marketing Communications >>

Newton, MA (On-site)

Salary Not AvailableDirector/Executive15+ years expFull time

Posted 3 months ago

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Job Summary

Drive a senior Marketing Communications function for a fast-scaling agency, owning client ROI and end-to-end multi-channel campaigns.

Must-have: 15+ years in marketing and communications with leadership experience in an agency.
Standout: Experience leading cross-functional MarCom teams and managing client ROI across multi-channel programs.
Direct ownership of email, social media, and CRM/data programs for multiple clients.

Job Description

Responsibilities

Client Success & ROI: Take full responsibility for the overall success and measurable return on investment (ROI) of all client communications programs and deliverables.
Strategic Leadership: Develop and execute world-class marketing communications strategies for agency clients that align with their specific business objectives and support their rapid scaling goals.
Team Management: Lead, mentor, and manage a high-performing Marketing Communications team, fostering a culture of accountability, innovation, and continuous improvement in service of client goals.
Operational Excellence: Take full ownership of the department’s SOPs, ensuring documentation is current, processes are optimized, and best practices are consistently applied across all client communications channels.
Integrated Campaign Management: Oversee all core communications functions for clients, including:
Email Marketing: Direct strategy and execution for client email campaigns to drive their engagement, retention, and conversions.
Social Media Management: Guide client brand presence, strategy, and content across all relevant social media platforms to grow their audience and enhance their brand reputation.
CRM & Data: Leverage CRM systems to segment client audiences, personalize communications, and ensure data-driven decision-making across all MarCom activities to maximize client impact.
Client & Stakeholder Relations: Act as the primary, senior client-facing representative for the marketing team, managing relationships with external clients, partners, and internal stakeholders with exceptional communication and presentation skills.

Requirements

A minimum of 15 years of progressive experience in marketing and communications, with a significant tenure in a leadership role.
Proven, substantial experience working within a Marketing Agency environment is essential.
Substantial experience in successfully managing, growing, and mentoring a diverse communications team in an agency setting.
Demonstrated track record of managing and exceeding client expectations, securing client retention, and clearly reporting on Client Deliverables and ROI.
CRM Management and data utilization.
Developing and optimizing large-scale Email Marketing programs.
Comprehensive Social Media strategy and execution.
Education: Bachelor’s degree in Marketing, Communications, or a related field is required; a Master’s degree is a plus.
Environment: Demonstrated success and comfort working in a fast-scaling, high-pace, or start-up/scale-up environment.
Communication: Exceptional written and verbal communication skills, especially in client-facing and high-stakes internal/external scenarios.

CHAMP Digital

CHAMP Digital is a full service marketing agency specializing in web design and development, digital marketing and brand strategy. By starting with the end in mind, CHAMP is able to deliver performance based web solutions to drive traffic, enhance conversion and accelerate our clients' business goals.Our solutions work not only because they cut through the mainstream clutter, but because they are developed with a deep understanding of our clients' business. With highly personalized service, Champ ensures our clients outshine their competition with a strategic, robust and engaging interactive presence.

Founded in 2009

Newton, Massachusetts, USA

32 employees (15 in marketing)

www.champdigital.com