Responsibilities

• Enablement Strategy and Architecture - Set the multi-quarter GTM enablement strategy and roadmap for strategic product, solution, industry, and go-to-market priorities. - Architect role-based enablement strategies that define what each field audience needs to know, do, say, and apply across the customer lifecycle. - Design scalable enablement blueprints that include learning outcomes, audience segmentation, sequencing, modality recommendations, reinforcement plans, knowledge structures, and measurement approaches. - Translate upstream business, product, and go-to-market strategy into clear enablement plans that drive field readiness, confidence, adoption, and customer impact. - Determine when a strategic priority requires content only, digital learning, live enablement, leader-led reinforcement, certification, guided practice, AI companion support, or another enablement intervention. Portfolio Leadership and Prioritization - Maintain a single, prioritized view of the GTM enablement portfolio and make trade-off recommendations when launches, industry moments, internal events, and field capacity compete for attention. - Serve as the strategic enablement intake leader for major launches and business shifts, ensuring priorities are curated, sequenced, and shaped into actionable enablement strategies. - Partner with peers across enablement to determine the right modality and delivery path for each priority, ensuring enablement investments are matched to field readiness needs. - Identify portfolio-level risks, dependencies, readiness gaps, and adoption barriers, and provide clear recommendations to senior leaders. Enablement Content and Knowledge Architecture - Set the standard for enablement content architecture, including consistent Bills of Materials, reusable knowledge components, source-of-truth structures, and global scalability. - Ensure expert knowledge is captured, organized, structured, and maintained in ways that field teams can easily consume and apply. - Drive AI readiness for the enablement portfolio by ensuring knowledge assets are structured, sourced, tagged, and maintained so AI companions can deliver accurate and trusted answers. - Establish standards for how field-ready knowledge should be created, governed, and refreshed across strategic launches and ongoing solution lifecycle moments. Cross-Functional Partnership - Own the enablement operating rhythm that keeps Product, Marketing, Sales, Solution Consulting, Customer Success, Services, Support, and Partner Enablement aligned on field readiness outcomes. - Partner with Product and Marketing to understand upstream strategy, messaging, differentiation, roadmap shifts, and launch intent, then translate those inputs into enablement strategies for the field. - Partner with Sales, Solution Consulting, Customer Success, Services, Support, and Partner Enablement leaders to understand audience needs, role-specific readiness gaps, and adoption barriers. - Influence cross-functional stakeholders to move beyond launch milestones and align around what field teams need to learn, practice, apply, and reinforce. Measurement and Impact - Establish measurement standards for field readiness, confidence, adoption, content quality, AI answer quality, and enablement impact. - Use data and field feedback to evaluate whether enablement strategies are improving readiness, increasing adoption, and helping teams execute priority motions. - Create executive-ready insights and recommendations that connect enablement investment to business priorities, field capacity, adoption risk, and customer impact. - Continuously improve the enablement portfolio based on measurement, feedback, AI performance, and evolving field needs. People Leadership - Lead, coach, and develop a team of Solution Portfolio Leads and program owners who translate strategic priorities into field-ready enablement architecture. - Set clear expectations for enablement strategy quality, stakeholder partnership, executive communication, and measurable impact. - Build a high-performing team culture grounded in clarity, accountability, strategic thinking, inclusion, and continuous improvement. - Develop senior enablement talent capable of operating with ambiguity, influencing cross-functional partners, and architecting scalable field readiness strategies. About You Basic Qualifications - 10+ years of experience in field enablement, sales enablement, solution enablement, customer success enablement, learning strategy, GTM enablement, or a closely related enablement discipline. - 5+ years of people leadership experience, including leading senior individual contributors or enablement strategists. Other Qualifications - Experience designing enablement architecture across multiple modalities, including digital learning, live enablement, guided practice, leader-led reinforcement, certification, self-service knowledge, and AI-assisted support. - Familiarity with AI-powered enablement, knowledge management, content operations, or retrieval-based knowledge experiences. - Strong understanding of how sellers, solution consultants, customer success teams, services teams, support teams, and partners consume and apply enablement. - Experience defining readiness, adoption, confidence, and enablement impact metrics. - Familiarity with Workday products, solutions, customer lifecycle motions, and field roles. - Proficiency in Google Workspace, including Sheets and Slides for portfolio reporting, readiness insights, and executive-level storytelling.
• In This Role, You Will Be Responsible For Enablement Strategy and Architecture - Set the multi-quarter GTM enablement strategy and roadmap for strategic product, solution, industry, and go-to-market priorities. - Architect role-based enablement strategies that define what each field audience needs to know, do, say, and apply across the customer lifecycle. - Design scalable enablement blueprints that include learning outcomes, audience segmentation, sequencing, modality recommendations, reinforcement plans, knowledge structures, and measurement approaches. - Translate upstream business, product, and go-to-market strategy into clear enablement plans that drive field readiness, confidence, adoption, and customer impact. - Determine when a strategic priority requires content only, digital learning, live enablement, leader-led reinforcement, certification, guided practice, AI companion support, or another enablement intervention. Portfolio Leadership and Prioritization - Maintain a single, prioritized view of the GTM enablement portfolio and make trade-off recommendations when launches, industry moments, internal events, and field capacity compete for attention. - Serve as the strategic enablement intake leader for major launches and business shifts, ensuring priorities are curated, sequenced, and shaped into actionable enablement strategies. - Partner with peers across enablement to determine the right modality and delivery path for each priority, ensuring enablement investments are matched to field readiness needs. - Identify portfolio-level risks, dependencies, readiness gaps, and adoption barriers, and provide clear recommendations to senior leaders. Enablement Content and Knowledge Architecture - Set the standard for enablement content architecture, including consistent Bills of Materials, reusable knowledge components, source-of-truth structures, and global scalability. - Ensure expert knowledge is captured, organized, structured, and maintained in ways that field teams can easily consume and apply. - Drive AI readiness for the enablement portfolio by ensuring knowledge assets are structured, sourced, tagged, and maintained so AI companions can deliver accurate and trusted answers. - Establish standards for how field-ready knowledge should be created, governed, and refreshed across strategic launches and ongoing solution lifecycle moments. Cross-Functional Partnership - Own the enablement operating rhythm that keeps Product, Marketing, Sales, Solution Consulting, Customer Success, Services, Support, and Partner Enablement aligned on field readiness outcomes. - Partner with Product and Marketing to understand upstream strategy, messaging, differentiation, roadmap shifts, and launch intent, then translate those inputs into enablement strategies for the field. - Partner with Sales, Solution Consulting, Customer Success, Services, Support, and Partner Enablement leaders to understand audience needs, role-specific readiness gaps, and adoption barriers. - Influence cross-functional stakeholders to move beyond launch milestones and align around what field teams need to learn, practice, apply, and reinforce. Measurement and Impact - Establish measurement standards for field readiness, confidence, adoption, content quality, AI answer quality, and enablement impact. - Use data and field feedback to evaluate whether enablement strategies are improving readiness, increasing adoption, and helping teams execute priority motions. - Create executive-ready insights and recommendations that connect enablement investment to business priorities, field capacity, adoption risk, and customer impact. - Continuously improve the enablement portfolio based on measurement, feedback, AI performance, and evolving field needs. People Leadership - Lead, coach, and develop a team of Solution Portfolio Leads and program owners who translate strategic priorities into field-ready enablement architecture. - Set clear expectations for enablement strategy quality, stakeholder partnership, executive communication, and measurable impact. - Build a high-performing team culture grounded in clarity, accountability, strategic thinking, inclusion, and continuous improvement. - Develop senior enablement talent capable of operating with ambiguity, influencing cross-functional partners, and architecting scalable field readiness strategies. About You - 10+ years of experience in field enablement, sales enablement, solution enablement, customer success enablement, learning strategy, GTM enablement, or a closely related enablement discipline. - 5+ years of people leadership experience, including leading senior individual contributors or enablement strategists. - Experience designing enablement architecture across multiple modalities, including digital learning, live enablement, guided practice, leader-led reinforcement, certification, self-service knowledge, and AI-assisted support. - Familiarity with AI-powered enablement, knowledge management, content operations, or retrieval-based knowledge experiences. - Strong understanding of how sellers, solution consultants, customer success teams, services teams, support teams, and partners consume and apply enablement. - Experience defining readiness, adoption, confidence, and enablement impact metrics. - Familiarity with Workday products, solutions, customer lifecycle motions, and field roles. - Proficiency in Google Workspace, including Sheets and Slides for portfolio reporting, readiness insights, and executive-level storytelling.

Requirements

• 10+ years of experience in field enablement, sales enablement, solution enablement, customer success enablement, learning strategy, GTM enablement, or a closely related enablement discipline.
• 5+ years of people leadership experience, including leading senior individual contributors or enablement strategists.
• Experience designing enablement architecture across multiple modalities, including digital learning, live enablement, guided practice, leader-led reinforcement, certification, self-service knowledge, and AI-assisted support.
• Familiarity with AI-powered enablement, knowledge management, content operations, or retrieval-based knowledge experiences.
• Strong understanding of how sellers, solution consultants, customer success teams, services teams, support teams, and partners consume and apply enablement.
• Experience defining readiness, adoption, confidence, and enablement impact metrics.
• Familiarity with Workday products, solutions, customer lifecycle motions, and field roles.
• Proficiency in Google Workspace, including Sheets and Slides for portfolio reporting, readiness insights, and executive-level storytelling.