Director, Digital Shelf Design & Strategy

Chicago, IL (Hybrid)

$129K/yr – $186K/yrSenior Level8+ years expFull time

Posted 2 months ago

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Job Summary

Own the strategic backbone of ecommerce content and discovery, from brand stores to PDPs and AI powered search, while leading cross functional teams and shaping client roadmaps.

  • Strategic Ecommerce Ownership: own end to end ecommerce strategy and have a visible impact on shopper journeys, content strategy, and platform optimization.
  • Content and Discovery Focus: drive Amazon Brand Store strategy, PDP content planning, and on platform SEO to lift discoverability and conversion.

Job Description

Own ecommerce strategy end to end and set the standard for content and search across brand stores, PDPs, and AI powered commerce, while guiding cross functional teams and clients to actionable roadmaps.

  • Lead ecommerce strategy engagements end-to-end by serving as a senior strategic partner to client stakeholders, agency business leaders, and creative teams.
  • Own Amazon Brand Store/retailer Brand Shop strategy and development including defining shopper journeys, producing/overseeing wireframes, and directing creative module selection based on platform capabilities.
  • Guide PDP content development from strategy to briefing creative teams, including tiles, copy direction, and ATF/BTF content planning; ensure alignment across A+/Enhanced Content and other modules.
  • Own strategic frameworks and POVs for AI-powered commerce and search.
  • Partner with other subject matter experts internally at Arc and with partner agencies to embed category knowledge, shopper insight, brand guidelines, and retail media plans into recommended content strategies.
  • Set the strategic standard for ecommerce content and ensure creative execution aligns to the strategy.
  • Define measurement approaches and success metrics for ecommerce content and search performance (e.g., discoverability, conversion, share of voice, and content compliance).
  • Direct and mentor strategists, writers, designers, and cross-functional teams by providing clear briefs, strategic feedback, and quality oversight across deliverables.
  • Lead client presentations and synthesize inputs into clear and actionable narratives, recommendations, and decision-ready next steps.
  • Drive agency advancement by contributing to new business and internal capability building such as tools, templates, case studies, and knowledge sharing.
  • 8+ years of progressively-responsible experience driving ecommerce strategy and tactical planning within an agency, retailer’s media organization, or CPG’s trade or customer marketing department.
  • Bachelor’s degree in advertising, marketing, or related field preferred; experience may be substituted.
  • Deep expertise in ecommerce ecosystems and platform mechanics across multiple retail channels such as Target, Walmart, Chewy, etc. with a specific focus on Amazon to include content modules, discoverability levers, and conversion drivers.
  • Proven ability to influence senior stakeholders and translate business objectives into actionable, prioritized roadmaps.
  • Advanced understanding of search and discoverability, including keyword strategy, taxonomy, and on-platform SEO best practices; working knowledge of AEO and GEO implications for commerce content.
  • Strong strategic and analytical mindset with an ability to analyze results, synthesize data, draw out insights & implications, and develop insightful and actionable reporting and recommendations.
  • Experience working within a cross-functional, multi-disciplinary team on ecommerce-focused campaigns.
  • Experience leading strategy as a part of a larger IAT.
  • Experience partnering directly with clients to confidently present work, articulate rationale for approach in the context of both business and user needs, and workshop and brainstorm iterative changes to ongoing projects.
  • Ability to identify, synthesize, respond to, and resolve issues and conflicts as they arise.
  • Sound decision-making ability rooted in agency, client, and industry knowledge.
  • Best-in-class Wellness And Benefits Offerings Include
  • Paid Family Care for parents and caregivers for 12 weeks or more
  • Monetary assistance and support for Adoption, Surrogacy and Fertility
  • Monetary assistance and support for pet adoption
  • Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
  • Tuition Assistance
  • Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
  • Matching Gifts programs
  • Flexible working arrangements
  • ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
Arc Worldwide logo

Arc Worldwide

Arc is the leading creative engine within Publicis’s group of commerce agencies. In an era of unprecedented change, where shopping happens anywhere and everywhere, we believe that brands not present at the moment of desire will be resisted. Which is why everything we do is in service of creating Irresistible Commerce — breakthrough creative solutions fueled by data-driven insights. It’s a proven approach that’s earned us recognition as WARC’s #1 Specialty Retail Agency, along with accolades from Adweek, ANA Reggie Awards, and Effies. And we do it all in an irresistible culture that’s put Arc on the AdAge Best Places to Work list. *** Arc Worldwide will never ask for sensitive, personal or financial information prior to engaging in employment. In the event candidates are invited to participate in a job interview, candidates will only be contacted by someone with an “@arcww.com” email address. Arc Worldwide will never initiate contact via text message.***Interested in a role at Arc? Email ArcWWCareers@arcww.com to inquire about job openings.

Founded in 2004
Chicago, Illinois, USA
725 employees (237 in marketing)

Traffic Signals

Monthly Visitors
3.4K
Traffic Source Mix
Search
26%
Direct
59%
Referral
5.6%
Social
8.1%
Paid
1.1%

Headcount Trend

Current headcount: ~725

Marketing Team

Marketing Team Size
88 (12% of company)
Median Career Experience
8 years
Median Tenure
5.2 years
Marketing Roles Posted (Last 30 Days)
1