Director, CX at Publicis Health Media | New York City, NY | $107K/yr – $153K/yr

Publicis Health Media

Director, CX

New York City, NY (Hybrid)

$107K/yr – $153K/yrDirector/Executive10+ years expFull time

Posted 1 month ago

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Job Summary

Own the strategic voice for a portfolio of brands, steering insights, brand planning, and agency collaboration to shape client programs across markets.

Strategic Leadership: Own brand strategy and cross-team alignment, including integration with PHM products when it moves client goals forward.
Agency & Team Coaching: Build capability, coach leaders, and ensure resource planning and participation across departments.

Job Description

Responsibilities

Determine insights and craft Strategy while collaborating with team leaders
Coach and work with this leadership team, ensuring that brand strategy is followed throughout the planning process
Ensure consistent communication of client vision and the vision for all marketing programs for client’s business
Adaptable to the changing needs of the departments and marketplace
Improve processes and efficiencies
Build partnerships across our teams and external agencies
Create agency POVs on new marketplace trends, industry insights and strategic media thinking
Contribute to business development efforts
Coach to ensure appropriate resource management and participation across all departments
Provide expertise with other capabilities on best practices of media strategy

Requirements

10+ years media advertising experience
Pharmaceutical industry preferred – additional Consumer Health, CPG experience a plus
BA/BS in Marketing, Advertising or Communications
Story telling skills with a commitment to work on this craft that requires creativity and vision.
Knowledge of media systems, tools and resources (Mintel, Informa, Kantar, MRI/MARS, etc.)

Preferred

Pharmaceutical industry preferred – additional Consumer Health, CPG experience a plus

Benefits

medical coverage
dental
vision
disability
401K
parental and family care leave
family forming assistance
tuition reimbursement
flexible time off

Publicis Health Media

Publicis Health Media (PHM) is the market-leading media agency in the health category, providing unmatched DTC and HCP health, wellness and pharmaceutical expertise, innovation and unmatched clout.Our team of market makers works closely with an expansive set of consumer and HCP media partners, consistently identifying first-to-market opportunities that help our clients disrupt their categories and drive business growth. We believe that everyone deserves to have a positive healthcare experience. That healthcare marketing must go beyond the expected and the traditional. That we need to push the boundaries of media through data, content, commerce and creativity. Together we create powerful experiences that matter, driving better health outcomes for the people we serve.

Founded in 2012

Philadelphia, Pennsylvania, USA

800 employees (170 in marketing)

www.publicishealthmedia.com