Responsibilities

• Lead creative execution and help define the experience vision for a key client relationship and strategic connectivity platform
• Serve as the senior creative point of contact for internal business leaders and client stakeholders, influencing decisions and building trust
• Partner with product, strategy, and platform teams to shape experience direction grounded in user insight and business outcomes
• Ensure high-quality, cohesive creative and drive experimentation and optimization across digital touchpoints
• Balance user needs, business goals, brand standards, and platform constraints
• Lead and mentor designers, maintaining a high bar for craft and collaboration
• Oversee prioritization, resourcing, and delivery across multiple workstreams
• Partner cross-functionally to implement AI-enabled creative solutions, demonstrating the appetite and ability to apply emerging and agent-based tools
• Drive implementation of AI workflows across the team, ensuring quality, consistency, and scalability
• Lead high-quality creative delivery while helping shape the broader experience vision and serving as a senior partner to internal leadership and client stakeholders

Requirements

• 8+ years of experience in design, with leadership in creative direction and experience strategy
• Proven ability to lead creative work within large client relationships or product ecosystems, driving successful creative execution across multiple focus areas
• Proven creative leader with 3+ years of team leadership experience and a track record of mentoring and developing creative talent
• Strong communication skills, experience building buy-in and partnering with senior stakeholders to shape strategy
• Strong portfolio demonstrating strategic thinking, polished creative expertise, and business impact
• Expertise translating insights from user research into measurable creative outcomes
• Fluency in Figma prototyping, design systems, and optimization for engineering and MCP ingestion
• Experience leveraging AI in product design workflows and fluency in AI-native ways of working
• Experience collaborating and building with cross-functional leaders to scale business growth

Preferred

• Experience with high-growth digital platforms or marketplaces
• Familiarity with connectivity, telecom, utilities, or complex consumer decision journeys
• Experience applying user research methods to inform product or creative decisions
• Experience shaping paid media creative strategy

Benefits

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.