Director, Corporate Communications at Hanscom Federal Credit Union | Massachusetts, USA | $105K/yr – $131K/yr

Hanscom Federal Credit Union

Director, Corporate Communications

Massachusetts, USA (Hybrid)

$105K/yr – $131K/yrDirector/Executive8+ years expFull time

Posted 3 weeks ago

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Job Summary

Own and coordinate enterprise communications to align with business goals, executive messaging, and brand voice across internal and public channels.

Own cross-functional communications strategy, executive messaging, and change communications to drive engagement and alignment.
Lead social media and content programs to support brand awareness, thought leadership, and member engagement.
Measure impact with KPIs, governance, and analytics across channels.

Job Description

Own and coordinate enterprise communications to align with business goals, executive messaging, and brand voice across internal and public channels.

Develop and implement a comprehensive communications strategy that supports the organization's business plan, strategic priorities, and brand objectives.
Serve as a trusted communications advisor to executive leadership, providing guidance on messaging, reputation management, and stakeholder communications.
Establish communication plans that align organizational initiatives with employee understanding, member engagement, and business outcomes.
Ensure consistent messaging and brand voice across all communication channels.
Lead the development and execution of enterprise-wide internal communication strategies that inform, engage, and inspire employees.
Create communication frameworks that help employees understand organizational goals, priorities, performance, and change initiatives.
Partner with leadership, Human Resources, and business units to develop communications supporting culture, employee engagement, and organizational change.
Oversee executive communications, including leadership messages, town halls, key presentations, and internal announcements.
Measure and continuously improve communication effectiveness through employee feedback, engagement metrics, and communication analytics.
Own the organization's social media strategy across all relevant platforms.

Hanscom Federal Credit Union

With $1.9 billion in assets and over 95,000 members, we are one of the most trusted credit unions headquartered in Massachusetts. Our mobile services, education programs, and innovative products are designed to help our members become financially self-sufficient and successful, whether they're well-established or just starting out. Welcome to Hanscom Federal Credit Union, where you can Do More With Your Money!Our team of more than 230 employees operates with five values at the heart of all we do: •Integrity: We’re honest and committed to doing what’s best for our members and our company. What is right isn’t the same as what is easy.•Members First: Our members are our top priority. We make business decisions with our members at the top of mind.•Teamwork: We are in this together and we all benefit from our success.•Innovation: We identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.•Empathy: We understand that communication starts by listening, understanding different perspectives, and caring about others’ sustained success.Hanscom Federal Credit Union was founded on Hanscom Air Force Base in 1953 and today has:•95,000+ members •260+ employees•350+ business partners •16 branches •Online and mobile banking •Remote support representatives•100,000+ service centers and surcharge-free ATMs •5,400+ Shared Branch locations nationwide•$1.9 billion in assets Our personal finance blog, MoneyWisdom.org, includes over 800 articles on money management. Our website and social media feeds offer industry news, personal finance tips, and information on free financial seminars and downloads. Find us at www.hfcu.org and on Twitter, Facebook, LinkedIn, Pinterest, Vimeo, YouTube, and Instagram.

Founded in 1953

Hanscom Air Force Base, Massachusetts, USA

260 employees (7 in marketing)

www.hfcu.org