Responsibilities

• Lead our audience-based content strategies that reflect deep understanding of our network brand positioning, product value and differentiators
• Partner with senior leaders across Pulse, Discover Network and Diners to align the editorial calendar with business priorities; acting as a trusted strategic advisor, not just a content executor.
• Steward our marketing claims strategy in collaboration with Network teams, External Affairs, Legal, and Compliance departments ensuring they support brand strategy while minimizing enterprise risk
• Use performance data, client feedback, and competitive intelligence as editorial inputs by treating every insight as a signal about what to commission next, what to move on from, and where the opportunity sits.
• Stay close to the competitive landscape with a restless curiosity; tracking what the best content operations in financial services and beyond are doing, identifying where they fall short, and ensuring Global Payment Network leads rather than follows.
• Partner with creative leadership to produce engaging assets across video, social, website
• Use continual performance data, partner feedback, and competitive intelligence as editorial input about what to produce next, what to move on from, and where the opportunity lies
• Oversee the adaptation and localization of content strategies across priority international markets, ensuring global brand consistency while respecting local market dynamics.
• Partner with Enterprise Communications and Strategy teams to architect content strategies that ensure Global Payment Network has a strong voice in the Payments ecosystem - e.g. executive thought leadership program, payment award strategy, industry analyst outreach

Requirements

• Bachelors Degree or Military Experience
• At least 10 years of experience in content development or brand narrative management.
• At least 3 years of experience working within regulatory and compliance environment.
• At least 5 years of people management experience.

Preferred

• 15+ years of experience in content strategy, editorial leadership, or thought leadership, with meaningful time spent in or around wealth management, asset management, or financial services.
• Deep subject-matter expertise across the payment landscape and the economics.
• A proven track record of leading and developing content teams of setting standards, building culture, and elevating the work of the people around you.
• Experience working in regulated environments while maintaining creative standards.
• Demonstrated ability to influence and drive consensus in a highly matrixed, multi-brand organization without direct authority over all cross-functional partners.

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.