Director Communications Retail Operations

Bolingbrook, IL (Hybrid)

$143K/yr – $185K/yrDirector/Executive8+ years expFull time

Posted 3 weeks ago

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Job Summary

Own executive storytelling for store operations with cross-functional alignment across the CRO and field leadership, shaping messages that land with store teams.

  • Own leadership communications: executive messaging, intranet governance, and cross-functional alignment for store-facing initiatives.
  • Bi weekly updates and leadership-meeting content: scripts, video edits, and post-event takeaways for field programs.
  • Channel optimization and stakeholder partnership: orchestrate initiatives with corporate functions to ensure store impact and clear enterprise messaging.

Job Description

Responsibilities

  • Executive Communication Counsel & Support
  • Provide comprehensive, responsive support and strategic counsel to the Chief Retail Officer and Divisional SVPs and SVP of Store & Services Operations to deliver strategic executive messaging to all store associates; work includes script writing, video creation, and written messaging.
  • Serve as lead partner to Store Operations leadership team, and advise CRO, SVP and other Operations Leaders of organizational developments or employee needs that may warrant proactive messaging and guide associated outcomes as needed.
  • Deliver strategic, bi-weekly communication message updates for CRO and SVP Team to stores via the digital workplace, which includes script development and video editing.
  • Support content development and scripting for leadership meetings, including bi-annual DM Meetings and support content creation for Field Leadership Conference including support in delivering post-meeting takeaway materials
  • Lead team to connect the store & field organization through communication and strategy development to launch and maintain initiatives and operating procedures on behalf of cross-functional departments and stores teams in service of our guests by:
  • Collaborating with all corporate functions to understand communication needs and deliver to all stores in most effective manner
  • Develop communications plans for company initiatives with major impact on stores including but not limited to brand launches, process and procedure launches or updates, community relations programs, training and diversity and inclusion programs and technology updates
  • Understand and maximize all internal communications channels including email, video and digital workplace
  • Work in a fast-paced, high-volume environment to streamline and deliver effective communications for store teams
  • Navigate a large list of competing priorities across the business to deliver clear, concise and strategic communication to drive business results and understanding
  • Influence business owners to ensure enterprise communications are clear and cohesive at the enterprise level
  • Serve as communications owner of the intranet, developing content and providing strategic guidance and feedback to corporate partners as well as working with the Ulta Beauty IT team and external software partner to maintain functionality and optimal experience for end users.
  • Support management of store facing documentation
  • Support streamlining communications and gatekeeping of incremental store labor requests in close partnership with Core Store Operations and Operations Finance.

The Essentials Of Success

  • Bachelor’s Degree required.
  • Must have minimum 8-10 years’ experience in Communications with successful track record of delivering results within corporate communications, comprehensive understanding of effective internal communications practices and measurement, and working closely with and writing communications for senior management or relevant operations experience
  • Excellent written and oral communications skills.
  • Project management, time management and attention to detail are essential.

Requirements

  • Bachelor’s Degree required.
  • Must have minimum 8-10 years’ experience in Communications with successful track record of delivering results within corporate communications, comprehensive understanding of effective internal communications practices and measurement, and working closely with and writing communications for senior management or relevant operations experience
  • Excellent written and oral communications skills.
  • Project management, time management and attention to detail are essential.
  • High degree of business acumen and professionalism.
  • Experience working with senior executives and cross-functional teams.

Benefits

  • Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits.
  • Part-time positions are eligible for dental, vision, life, and disability benefits.
  • For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta
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Ulta Beauty

3.4 Glassdoor

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest U.S. beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. In 1990, the Company reinvented the beauty retail experience by offering a new way to shop for beauty – bringing together all things beauty, all in one place. Today, Ulta Beauty has grown to become the top national retailer offering the complete beauty experience. Ulta Beauty brings possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring hair, skin, brow, and make-up services. Ulta Beauty is recognized for its commitment to personalized service, fun and inviting stores and our industry-leading Ultamate Rewards loyalty program.ALERT: We are aware of a scam whereby imposters are posing as employees from Ulta Beauty and vendors to Ulta Beauty. Beware of anyone requesting financial or personal information.At Ulta Beauty, we take pride in creating a best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license or bank information, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning Ulta Beauty, let us know by contacting us at 630-410-4800 or email HRServiceCenter@ulta.com.

Founded in 1990
Bolingbrook, Illinois, USA
41K employees (4,366 in marketing)
56% recommend to a friend
53% CEO approval

Recent Ads

Traffic Signals

Monthly Visitors
47.4M
Monthly Google Ads Budget
$1.1M
Traffic Source Mix
Search
43.8%
Direct
28.7%
Referral
2.5%
Social
4.2%
Paid
10%

Headcount Trend

Current headcount: ~40.6K

Marketing Team

Marketing Team Size
1,526 (4% of company)
Median Tenure
5.2 years
Marketing Roles Posted (Last 30 Days)
4

Funding

Total Funding
$266.3M
Last Raise
$266.3M
Post IPO Equity, 2 years ago

Funding History

  • Aug 2024
    Post IPO Equity • $266.3M
  • Oct 2016
    Post IPO Equity
  • Jun 1993
    Seed

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